Mallikarjun Panibhate Email & Phone Number

Bangkok, Th

Saudi Arabia

Mobile:+966 534130008 (Phone call) / +91 9987506267 (WhatsApp only) Email id: mallikarjunrao6784@gmail.com1.Managing a team of 16 people and achieving a revenue of 32M in a year from (AMC, consumable spares, recommended spares, CMC, Multi-vendor relocation (AMC or CMC) and besides others).2.Led a series of service-based projects, resulting in a 15% increase in client satisfaction due to enhanced delivery timelines.3.Managed cross-functional teams of up to 25 members, ensuring seamless onshore/offshore collaboration and adherence to project goals.4.Initiated strategic partner relationships, identifying new business opportunities, and contributing to a 10% growth in the project pipeline.5.Implemented consultative relationship strategies that solidified client retention and fetched three multi-year contracts.6.Expertise in leading teams and driving performance within demanding timelines.7.Adept at utilizing cutting edge technologies to streamline processes and maximize efficiency.8.Developed and maintained strong relationships with key customers to ensure customer retention.9.Identified areas of improvement and implemented changes to optimize service delivery.10.Revitalized underperforming service team into top-tier performers with a 40% increase in productivity by innovating training and development systems.11.Optimized escalation procedures by identifying pain points, reducing escalated cases by 25% and improving first-contact resolution.12.Led weekly performance reviews focused on data-driven insights, improving team KPIs by 10% in year.13.Monitoring service performance metrics and KPIs to identify areas for improvement and implement corrective actions. 14.Handling escalated customer complaints and resolving issues in a timely and satisfactory manner. 15.Collaborating with other departments, such as sales and marketing, to coordinate service activities and promote customer retention.

Mumbai Area, India

1.Planning, supervising and managing the entire operations including resource planning, procurement and maintenance for smooth functioning of entire process 2.Providing technical support to team & customer service on-site within the region & as required; generating timely invoices.3.Proactively identifying areas of obstruction / breakdowns and take steps to rectify the equipment through application of troubleshooting tools.4.Managing a team of 7 professionals and propelling the team towards achievement of 1200K USD in revenue while attaining individual revenue target of 900 KUSD5.Formulating strategies & reaching out to the unexplored market segments/customer groups for business expansion by developing grass root business network 6.Providing technical support to sales team and channel partners/distributors also conduct training programs for the team members and channel partners. 7. Identifying & developing potential customers for achieving business volumes consistently and profitably 8.Mapping client’s needs & providing best products to suit their requirements 9.Building healthy business relations with major clients & ensuring maximum customer satisfaction.10.Planning and implementing predictive & preventive maintenance schedules for various equipment to increase machine up time & equipment reliability11.Taking stringent quality measures including preparation of necessary documents to ensure compliance with quality standards & customer requirements.13.Liaising and coordinating with customer for executing AMC & service calls on time to time to avoid machine breakdown 14.Coordinating material/ spare parts planning related activities encompassing identification of vendors, requirement specification & offer evaluation15.Maintaining, analyzing and updating database regularly of parts and service by using Microsoft excel.

Mumbai Area, India

Managing Installation / commissioning /Service / Maintenance /calibration of High -Tech Quality Control Machine & Analytical Instruments, WDXRF Equipment’s for Electronics and Electrical, Research and Development and General Industries and Promotion of AMC & sales of spares.

Mumbai Area, India

Managing Installation / commissioning /Service / Maintenance /calibration of High -Tech Quality Control Machine & Analytical Instruments, XRF and EDXRF Equipment’s for Electronics and Electrical, Research and Development and General Industries and Promotion of AMC & sales of spares. Responsible for solving issues by following up on a priority basis and maintain proper communication channel to achieve customer satisfaction. Updating customer services logs and prepare detail reports like open issues, close issues and delivering tasks to the administrative staff for future reference. Providing guidelines to customers on the safety and effective use of equipment to meet product requirements. Studies blueprints, schematics, manuals, and other specifications to determine installation procedures. Obtaining feedback from customer and take appropriate action on the same. Providing detailed technical information to the customers in control system testing. Installs or oversees installation of equipment according to manufacturer's specifications. Keeping up to date with technology and finding better ways of working together in a team. Inputting at meetings both internal and external, promoting good business practice. Feeding back information to staff via useful and productive staff meetings. Coordinating with service personnel for executing AMC & service calls. Maintain, analyze and update database regularly of parts and service. Provide different call reports as and when demanded by customer. Maintain all reports and forms required for different deliverables at customer site.  If require advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Bachelor'S Degree, Electronics And Communications Engineering

Activities and Societies: IEEEB.E ( Electronics and Tele-communication)

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, 71