• Led a 30-member team, ensuring efficient performance and goal achievement• Managed diverse Transport equipment (Cisco, Huawei, Alcatel, ECI, Tejas) at Data Centers and Jio towers, ensuring operational readiness.• Led fault resolution and daily activities, optimizing team performance.• Implemented proactive planning for minimal downtime, enhancing network reliability.• Resolved major faults and conducted preventive maintenance activities, ensuring uninterrupted service.• Collaborated with planning teams for seamless network changes.• Coordinated with fiber teams to address site issues and facilitate network continuity.

• ISP Senior Engineer: Oversaw project implementation ensuring customer satisfaction and on-time delivery.• Developed project goals, plans, and reports using Metasolv, meeting financial targets.• Managed communication with customers and stakeholders, resolving escalations and coordinating with vendors.• Expedited critical orders, delivering within 1-3 days while maintaining quality.• Collaborated with cross-functional teams for issue resolution, providing weekly updates to management.• Conducted periodic meetings, analyzed process gaps, and recommended improvements.• Coordinated with departments to expedite project deliveries.

Datacenter Operations Key Responsibilities:• Operated and maintained backbone switches and routers, adding new devices with NOC assistance.• Managed link provisioning up to 100G, coordinating with Transmission and Data NOCs.• Managed incident, problem, and change management processes, documenting network configurations.POP Engineer Key Responsibilities:• Collaborated with BT, AT&T, and Verizon for link testing, addressing BT link issues and emergencies.• Implemented new links by coordinating with local loop providers.Centralized Fault Management (CFM) Key Responsibilities:• Resolved customer complaints within SLA, managing fault resolution for Airtel Business and SMB customers.• Coordinated with last mile operators, attended conferences, and implemented new links.