Scope - Managing Manawatu-Whanganui, Wellington & South Island customer base - Onboarding new customers and increasing revenue from existing customer base - Product launch and managementResponsibilities- Customer relationship management- Develop and implement sales strategy- Build and maintain external stakeholder partnerships- Sales process development- Develop campaigns for new product launches- Business development and sales management- Cross department coordination

Exceeding Fixed Line product sales targets, a market growth opportunity area for the organization by 25%. Scope – Managing 1450+ SME Business accounts – Increasing business with existing SME Businesses and provide them Telecommunication solutions that help their organization. Responsibilities • Proactive approach to Customers for account optimization and new Business opportunities • Analysing usage on a bi-monthly basis for Large and Medium accounts, providing them with affordable alternatives • Retaining customers with focus on product value and service levels • Creating new Business opportunities through referrals from existing clientele Additional Experiences • Project Leapfrog – Worked with the Service Design team in a series of workshops to ideate and create different designs that can contribute towards the improvements in CRM • Initiating brainstorming sessions with colleagues about avenues to create more revenue

Scope - Providing effective, efficient customer service which provides a win-win solution for both 2degrees and customer in the dispute settlementsResponsibilities• Inbound query with Customers and Dealers (2degrees and MBRs) FCR as priority.• Analysing customer issue trends and alerting the respective teams• Complex dispute resolution requiring multiple follow-ups involving various departments• Enhance sales through Up-selling and Cross-selling• Customer retention and relationship development Additional Experiences• TDRS Cases: End-to-end investigation, educating customers regarding Govt Policies and compliance• Reviewing existing processes such as Retention and suggesting process improvements (working with TM) • Outbound calling for project FARM• Team Engagement – Liaising with TM to formulate strategies to increase team bonding; team brandingChallenges• Access to various tools that would help settle a dispute/issue faster• Finding balance between taking ownership of an issue and responsibilities as an Agent on the floor• Breaking ice with senior colleaguesValues Based Behaviour• Effective communication with TM/Colleagues regarding Integrity• Challenging the existing process & moving mountains for the customers

• Inventory Management and procurement• Assist the Head Chef with preparing the premium dishes• Liaising with Duty Manager and front staff during operating hours• Ensuring the Kitchen is always maintained as per the Health & Safety standards

• Design and create Recruitment Management System• Streamline and manage fundraising process• Create and analyse fundraising reports

Scope – Ensuring smooth flow of projects related to different accounts.Responsibilities• Formulated strategies to improve Stakeholder relations, analysed and reported performance across the projects through a 200+ member team• Customizing projects as per Stakeholder needs• Educating stakeholders about Govt policies and ensuring compliance• Communicating change in Organization/Projects to various stakeholders and addressing grievances• Preparing and presenting the Quarterly project progress reportAdditional Experiences• Planned, executed Recruitment Drives, screened and interviewed candidates• Designed & Implemented new project (Fortify) and impacted lives of 300 children, that is further embedded into the organization• Led the Logistics team for project Dream Camp to resolve resource procurement & allocation issues saving the organization resource costs• Led teams to raise INR 3.5 MNChallenges• Working with Stakeholders from Govt bodies• Working with volunteers from UniversitiesValues Based Behaviour• Servant Leadership – 4 of the volunteers in my Logistics team have become Managers• Sense of Family – Created a safe space for my volunteers and helped them overcome obstacles in both professional and personal livesAchievements• Best Volunteer – 2012-2013 • Best Teacher – 2013-2014• Best FundRaiser – 2013-2014

• Manage classroom environment and adapt instructional style for different audiences• Facilitate learning via classroom instruction, virtual, and blended learning; incorporate a variety of presentation methods and applications to accommodate student learning styles• Deliver off-the-shelf and custom content as designed and make specific recommendations to curriculum and Head of the Department to continually improve the content and design• Conducted 54 Workshops on Communication Skills development and trained 2500 students• Conducted mock recruitment drives for 1500 students

• Customer account management• Assist with placement of orders, refunds, or exchanges• Answer questions about warranties or terms of sale• Act as the company gatekeeper• Work with customer service manager to ensure proper customer service is being delivered• Compile reports on overall customer satisfaction• Dispute resolution and complaint management

Scope – Acquiring new clientele and increasing business from current clienteleContributions towards the Role• Built the Marketing Department – assisting with employee recruitment & training, clientele management, strategy formulation & execution, design & development of Marketing material• Identified new markets and developed custom products, which in turn Increased clientele by 25%• Coaching and mentoring BDEs• Increased productivity of the team by using introducing CRM, training my team & embedding technology into day-to-day tasksAdditional Experiences• Conducting People Skill development workshops for employees across the organization• Designing organization’s Website layout and writing its content• Designing Website layout and writing content for KnowDEdege, a learning portal for studentsChallenges• Separating and balancing the Professional-Personal lifeValues Based Behaviour• Being vocal about unethical and unprofessional practices at work• Not growing in the organization, but always strived to grow with it Achievements• 2 promotions in first 2 years