• Serve as the main contact for employees, HRBPs, Management, Payroll, and LOA vendor for all aspects of employee medical leaves of absence (FMLA and non-FMLA).• Serve as a main point of contact for all Benefits and LOA needs. • Engage with all stakeholders to monitor leave status and ensure return to work coordination.• Serve as liaison between HRPBs and LOA vendor to coordinate return to work activities including gradual return to work, modified duties, temporary and permanent restrictions, and possible reassignment.• Recommend initiation of ADA process and collaborate with VP-level legal team to ensure process is applied consistently and within state and federal guidelines.• Manage Canadian benefits and leaves of absence.• Daily interaction with outside partners and vendors to ensure effective and accurate leave and benefit outcomes for all business platforms. • Monitor and maintain the enrollment, eligibility, and daily delivery of benefit services to employees within a complex and diverse corporate structure.• Responsible for monthly invoice generation and tracking for self-billed ancillary plans.• Conduct regular audits to ensure benefits enrollment compliance.• Heavy involvement pertaining to all aspects of annual open enrollment.• Monitor and maintain the enrollment, eligibility, and daily delivery of benefit services to employees.Invoice and track receipt of premiums for employees while out leave • Lead monthly calls with all business platforms to ensure FMLA and other internal policy-related leave compliance adherence.• Run and analyze ad hoc reports to support the benefits function.• Heavy daily use and understanding of the Workday benefits administration system.• Partner with all levels of the Businesses to ensure open and accurate lines of communication and benefits education

•Administer benefits information for Insurance, Retirement, Wellness, Compensations and Talent Management programs•Deliver client-centered customer service to current, previous, and retired employees via e-mail, phone, or in-person•Contribute to Total Rewards working groups that create program efficiencies and effectiveness •Perform tasks independently with limited supervision and positively impact team’s productivity •Serve as a knowledge expert on all Total Rewards benefits programs; appropriately advise team members

Maintain and oversee benefits related data and processes. Provide support and assistance to employees, former employees, retirees, surviving dependents, and their legal representatives and peers relating to all Company benefits.

Serve customers by completing Human Resources (HR) data transactions and answering policy questions related to payroll and HR. Support HR with administrative tasks

Responsible for handling customer service inquiries on the phone from a variety of callers related to PAP/pharmacy; place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or medication related activities.