• Actively sourced commercial properties at a rate that exceeded departmental goals • Applied internal ROI evaluator to qualify real estate investments for Regency’s acquisition funnel• Served as a corporate contact for property owners and real estate brokers• Assisted with the due diligence process related to property acquisition • Created a marketing and communications tool that was implemented during trade shows

• Actively managed the onboarding process for over 20 new sales representatives• Successfully planned, coordinated, and executed events while managing a $50,000 annual budget• Proactively supported 100 sales representatives resulting in high satisfaction• Sought out by higher tenured peers as a knowledgeable resource for problem solving• Created Coastal Crops Newsletter to deliver organizational messages while answering questions• Act as Co-Chair for Professional Administrative Collaboration Team resulting in improved team engagement and corporate-wide visibility

• Responsible for managing three departments and leading a team of 20 employees which resulted in improved customer satisfaction scores• Execute daily departmental operations including payroll, scheduling, and special events planning• Plan, organize, and deliver both daily and monthly staff meetings• Develop targeted, weekly marketing plans which led to increased departmental revenue• Deliver constructive feedback to employees during performance reviews• Interpret and implement corporate policies during interactions with frontline employees

• Selected from a pool of thousands of applicants to be exposed to all aspects of Hyatt Hotels• Led a food and beverage department of 35 employees while overseeing five outlets• Pro-actively resolved escalated customer service issues• Managed the utilization of department resources and the allocation of employees• Administered employee payroll and weekly schedule

• Coordinated the allocation of guest reservations across over 400 hotel rooms• Processed client arrivals, departures, and payments accurately and efficiently• Handled all guest requests and follow through to assure satisfactory outcome

• Bachelor degree in Hospitality and Tourism Management

• Manage customer service via phone and e-mail communication• Execute organizational strategies to achieve orderliness of company records• Assemble and program equipment for customers

• Coordinated recreational activities for guests• Managed customer service requests• Utilized Open Activity Recreation Software when managing customer needs• Utilized Micros Sales Management Software when negotiating transactions

• Responded to guest inquiries• Handled waitress responsibilities at Starlight Theatre catering for over 500 guests a night • Served as Manager on Duty of the Terrace restaurant with a staff of 8 upon managers request