Manages the Third Party Liability (TPL) Recovery project for Colorado Medicaid. Oversees Cost Avoidance identification as well as Tort/Casualty, Estate/Trust, and Commercial Insurance recovery.Develops and implements project planning, tracking, and quality control activities. Holds accountability for management of customer revenue and deliverables. Manages relationships with customers, providers, professional associations, government officials, and other stakeholders.Manages daily project operations for Colorado TPL and HIBI projects, including oversight for data sharing and transmission in addition to recovery case management. Provides oversight and analysis of TPL scenarios including outreach coordination, provider clarifications, and issue resolution.Administers new technology, tools, and procedures to improve operational performance and efficiency. Implements system-driven workflows to improve efficiency and accountability.Serves as the principal technical and contract support contact between HMS technical staff and the customer, including: timely management of project deliverables, release of billing cycles, performance analysis, state and federal regulations compliance, and customer relationship management.Facilitates accurate identification of specific recovery and cost savings projects to meet and exceed fiscal and programmatic needs. Coordinates activities across multiple functions to focus needed resources on problematic areas of product deliverables.

Built a database for 1,800 Disability Trust files while collecting necessary information to initiate trust closures and recoveries. Filed, scanned, and performed data entry for Disability and Pooled Trusts to promote organization and consolidation for the Trust Unit. Assisted Trust and Estate Recovery specialists with initial accounting and file reviews to support the Department with recovering paid Medicaid funds as a remainder beneficiary for D4A (Disability) trusts. Utilized multiple software programs to coordinate project tasks such as Smartsheet, SharePoint, Adobe Pro, Excel and COGNOS. Performed administrative tasks such as mailing closure letters, privacy forms, and claims summaries, while sorting and delegating incoming mail for the Legal division.Term-Limited

Delivered comprehensive psychological and behavioral case management services to a caseload of approximately 30 people addressing a continuum of support needs in community mental health.Coordinated supports for adults residing in 4 Colorado counties (Denver, Adams, Jefferson, and Arapahoe) to meet basic needs for food, clothing, shelter, safety, and general medical and dental care. Provided application assistance for food, cash and medical benefits (SSI/SSDI, SNAP, RTD Bus Passes, unemployment, PTC, OAP), along with application assistance for subsidized housing and Housing Choice (Section 8) voucher waitlists.Facilitated case management and care planning while monitoring interventions to increase success in treatment. Used Motivational Interviewing (MI) techniques to assist clients with identifying strengths and symptoms impacted by mental health and/or substance abuse to develop goals, objectives, and interventions for engagement in recovery. Utilized Electronic Health Records (EHR) and case management software to collect data for state reporting and service coordination, including clinical assessments, treatment plans, progress notes, and criminal history checks.

Supervised the daily operations of the FRIENDS Residential department including onboarding, training and development, support for adults enrolled, program coordination, and various administrative duties. Managed day-to-day programmatic needs for Residential participants while supervising Family Referred Employees, Host Home Providers and Direct Service Providers working with individuals on HCBS-DD and SLS waivers.Hired, trained, and monitored Host Home Providers and Direct Support Staff to ensure compliance with state and federal rules and regulations. Trained, contracted with, and monitored independent contractors for Host Home services while maintaining adherence to agency and state licensing standards. Audited daily and monthly documentation for quality assurance and compliance.Developed Individualized Service and Support Plans (ISSPs) to monitor progress including monthly reports, goal/outcome tracking, Health and Safety Assessments, Comprehensive Life Reviews, and Residential Skills Assessments.

Coordinated on-site training, instruction, supervision, and advocacy for adults with intellectual and developmental disabilities (IDD) seeking employment in the service industry. Facilitated job development services tailored for various support needs, covering topics such as Job Searching, Resume Writing, Interviewing, Workplace Expectations, Job Placement, and Benefits Management.Responsible for communicating on a routinely and consistent basis with all coworkers, supervisors, and employer personnel, conducting interviews and assessments in a timely manner. Interacted daily with diverse stakeholders (clients, employees, referral sources and B2B) to build sound working relationships and promote health and safety for vulnerable populations during a global pandemic.

Served as a client advocate in a 450-hour field placement facilitating crisis intervention, support groups, and evidence-based interventions for survivors of violent crimes, including intimate partner violence (IPV/DV), sexual assault, and human trafficking.Developed planning, monitoring, and evaluation strategies to enhance service coordination and efficiency. Researched the Housing Choice Voucher Program to increase proficiency in Colorado’s methods used for tenant selection for affordable housing, including applications, waiting lists, income/subsidy determinations, rent reasonableness, and eligibility criteria. Amended and reformed policies and procedures for the agency's transitional housing program. Gathered data insights to promote compliance and strengthen grant applications using Apricot Solutions software.

Located community-based activities to promote physical wellness, meal planning, money management, personal care, and social experiences for adults with intellectual and developmental disabilities (IDD). Documented skills acquisition while maintaining consistent communication between program coordinators, care managers and family members on outcome achievement for community inclusion and independent life skills.

Provided technical support to students and faculty in the university's College of Natural Sciences. Assisted individuals with service-based issues pertaining to HP and Macintosh desktop computers. Investigated, diagnosed, responded to, and solved computer software and hardware faults. Demonstrated strong customer service, technical communication, and organizational skills as IT support for both undergraduate and graduate-level students, professors, and faculty.

Expanded donor networks and managed in-kind donations to benefit services for children and families facing critical illness. Authored fundraising letters and templates later integrated into agency programming. Facilitated community outreach for philanthropic events through networking with stakeholders to increase sponsorship.

Provided full meal, dining, and cleaning services to a senior living community. Served requested meal items in accordance to the community's established service guidelines, demonstrating sensitivity to dietary restrictions, allergies, and specific requests. Adhered to safety requirements and regulations to promote risk management, OSHA (Occupational Safety and Health Administration), and HIPAA (Health Insurance Portability and Accountability Act) compliance.