Mallory Markham Email & Phone Number

Albuquerque, New Mexico, United States

In June 2019, DaVita Medical Group joined the OptumCare team. I continued duties listed for DaVita in addition to taking on the following responsibilities. • Responsible for completing the compliance due diligence process for micro acquisitions in the California market and ensuring that integration activities were completed after the deal closed.• Responsible for providing all compliance materials for delegated audits within the NM region.

Albuquerque, New Mexico, United States

Implemented National Compliance Policies and Procedures• Responsible for implementation of processes and controls to support compliance operations in New Mexico, reporting directly to the President of the NM market and VP of Compliance for DMG.• Prepared and delivered education to employees on compliance initiatives and policies.• Reviewed/maintained conflict of interest (COI) records and educated on the COI policy.• Collaborated daily with Regulatory and Operations Attorneys, Privacy, Risk, and every department amongst Operations to remediate issues that arose within the business.Compliance Operational Responsibility• Managed compliance projects, investigations, and processes included tracking and reporting updates to senior leadership.• Lead the NM Quarterly Compliance Committee, providing updates on key risk areas, initiatives, and compliance program effectiveness.• Managed the hotline to ensure each report was reviewed and promptly sent to the appropriate department/market for resolution.• Assisted in ensuring all Federal and State regulatory changes were communicated to the market and tracked changes needed for compliance.• Helped with ongoing compensation reviews as well as larger strategic discussions, policy changes on provider comp, and new initiatives. Liaison between the regional Chief Medical Officer and the national provider compensation governance process.• Responsible for employee compliance training.

Buenos Aires Province, Argentina

• Created marketing strategies, key performance indicator dashboards, and an affiliate program to assist in nearly doubling revenue in 2016.• Helped increase profits by devising and recommending a variety of promotions and customer incentives which significantly increased customer loyalty.• Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, through ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.• Created Access databases to help interpret customer data and results gathered through surveys. These results led to increased profits in a highly competitive environment by focusing on the less price-sensitive customer segments who valued service, which eliminated the need to use price as a mechanism for securing new business.

Dallas, Texas, United States

SAP GRC 10.0 – Access Control SoD Remediation• Identified root causes for user-level conflicts by performing analysis around transaction usage and role assignments in order to recommend sufficient remediation options (user access changes, ruleset updates, role security changes).• Participated in risk assessment discussions with business process owners to determine the financial significance.• Designed and setup mitigating controls to reduce the risk for roles and users that were unable to be remediated.SAP GRC 10.0 - Upgrade and Security Re-Design• Conducted data analysis used to facilitate workshop discussions held with business process owners resulting in the development of a new role design for the client.• Assisted in each phase of the Go-Live process including creating a user-friendly role naming convention for the client, creating single task-based roles and composite job-based roles, maintaining test scripts for both functional unit testing and user acceptance testing, adjusting role authorizations within SAP via errors found from Functional Unit Testing and mapped all users to the proper process area so that the correct composite roles were given to each user.• Created Access Databases to manipulate data at a quick pace to help in the timely transition from the client’s existing composite roles to single roles.• Created Visio process maps highlighting areas of improvement for the client’s three main processes: User Provisioning, Emergency Access, and Quarterly User Access Certification.Internal and External Audit• Tested design and effectiveness of information technology general controls (ITGC’s) related to logical security, change management, program development, and computer operations for SAP environments for external and internal audit clients.

Bachelor'S Degree, Management Information Systems

Education record