Mallory Mathis Email and Phone Number

-Responsible for Sales to Start process for each home sold  -Assisted in successfully opening 4 new communities  -Educated in the permitting process for Single Family Homes in 5 Municipalities in RTP -Manages Pre-closing requirements for the Division Coordinator to confirm documents are received for the closing attorney   -Point of Contact for Sales Consultants, Builders, and Warranty Representative for effective communication  -Facilitates the hiring process of new employees by scheduling interviews and required assessments -Trained in Accounts Payable by ensuring invoices are paid on a weekly basis

-Manage resident accounts to ensure accurate representation of community performance through the collection and reporting of accounts receivable-Contributed with the stabilization of the community to 95% occupancy within the first 20 months ofestablishment-Decreased total delinquency 85% within the first 3 months by correcting resident ledgers and collecting on balance owed-Maintain positive resident relations by hosting monthly resident events and outreach marketing

-Primary leasing professional during the acquisition of a residential community to enhance company portfolio-Increased occupancy 10% to industry standard of 97% with the first 3 months of takeover-Performed weekly market survey, noting any changes in formal report to community manager-Created and implemented marketing outreach to capture the interest of prospect residents

- Responsible for assisting with administrative and sales support tasks relating directly to membership- Maintaining and updating current member information- Creating and executing membership opportunities through promotion and special invitations- Communicating and obtaining information from prospective members in the absence of the Membership Director

- Consistently meet monthly leasing quota by utilizing training around feature/benefit selling techniques- Fully executes thorough application screening process, and clear communication of lease terms/company policies to ensure compliance with fair housing regulations- Perform biweekly market assessment, relaying noted changes in formal report to manager- Maintains high customer retention rate through positive interaction with residents, working to resolving conflicts/concerns in a professional and responsive manner- Successfully increased community traffic with consistent outreach marketing directed at new and existing preferential employers- Create monthly newsletter, with continuous updating of current resident contact information, to improve customer satisfaction and adherence to management goals- Valued as an integral part of the team effort to consistently maintain 97% occupancy goal each month

•Responsible for managing customer payments in QuickBooks format to maintain company cash flow.•Organization and preparation of training materials to ensure customer satisfaction of on-site training.•Create and track invoices for software licensing to new and existing customers, in order to maintain a consistent revenue stream. •Provide internal office support in the form of clerical receptionist, running local errands, and organization of company calendar resulting in increased team efficiency.

•Awarded Outstanding Employee Performance July 2011•Successfully trained pool serving staff securing productivity through monthly staff meetings, daily supervision, and effective scheduling.•Assisted Events Coordinator with preparation and execution of various events including: Poolside Entertainment, Memorial Day, July 4th and Wedding Receptions.•Participated in weekly Food & Beverage meetings and executive staff meetings to guarantee all club operations ran smoothly.•Improved customer relations by guaranteeing the highest standard of quality for all food & beverage operations.