Mallory Muller Email & Phone Number

New Orleans, La, Us

Belle Chasse, Louisiana, United States

Designed the order of operations for front and back of house, maintained food and beverage standards, and created breakfast, lunch, catering, and dinner menus. Coached staff on prep, handling, preparation, presentation, and safety.Optimized guest experience by feedback and anticipating needs. Hosted private events in house and curated experiences off site.Created all office acumen to maintain food, vendor, and labor costs. Established ordering and inventory and maintained open and… Show more Designed the order of operations for front and back of house, maintained food and beverage standards, and created breakfast, lunch, catering, and dinner menus. Coached staff on prep, handling, preparation, presentation, and safety.Optimized guest experience by feedback and anticipating needs. Hosted private events in house and curated experiences off site.Created all office acumen to maintain food, vendor, and labor costs. Established ordering and inventory and maintained open and healthy relationship within vendors. Show less

New Orleans, Louisiana, United States

I ran multiple locations to spearhead massive restructuring and boost performance at our worst performing stores within 2 districts.-Utilized personal fulfillment & ownership to create the best possible experience for employees, guests, and business KPIs.-Consistently met or exceeded sales goals and delivered top-line sales growth in company intiatives. All 6 stores were in the bottom 25% company-wide at my arrival and upon my transfer to a different location, above… Show more I ran multiple locations to spearhead massive restructuring and boost performance at our worst performing stores within 2 districts.-Utilized personal fulfillment & ownership to create the best possible experience for employees, guests, and business KPIs.-Consistently met or exceeded sales goals and delivered top-line sales growth in company intiatives. All 6 stores were in the bottom 25% company-wide at my arrival and upon my transfer to a different location, above 300/1500.-Trained, coached, and developed over 100 department leaders and hourly employees alike in all areas of our pet care centers. Retail/Customer Service, Animal Care/Weekly Maintenance, Inventory/Merchandising, Safety, Selling Solutions/Experience, Guest Relations, Dog Grooming, Dog Training, and a Full Service Veterinary Hospital Operations.-Established & promoted cultures that were not only to Company standards but flourished because of my ability to cater specific customer-based needs in a diverse range of communities.-Known for modernizing leadership skills by recognizing & connecting to employees individual motivations to instill confidence/ownership in their work. Thus creating fun, diverse and thriving environments where challenges create excitement instead of fear. I empower my teams to show up, wholeheartedly, as themselves.-Reviewed financial reporting & researched operational trends regularly. Identified underperforming metrics to strategically leverage promotional programs & create a selling culture.-I increased the New Orleans stores sales volume from C ($59,000/week) to A ($90,000/week) and created a 35% increase in service sales while remaining under 92% payroll usage for the past 3 years. Show less

New Orleans, Louisiana, United States

Mastered all line-positions. Created real-time specialized tasting menus for the chefs table. Supervised/trained average 30 line cooks, 6 food runners, and 4 ware washers. Average 700-1200 guests/daily. Directed food preparation and collaborated with executive chef and 7 other specialized sous chefs. Ordered and managed inventory, processed invoices, and served as the main communication between suppliers to restaurant executives. Quickly solved problems that arose and seized control of issues… Show more Mastered all line-positions. Created real-time specialized tasting menus for the chefs table. Supervised/trained average 30 line cooks, 6 food runners, and 4 ware washers. Average 700-1200 guests/daily. Directed food preparation and collaborated with executive chef and 7 other specialized sous chefs. Ordered and managed inventory, processed invoices, and served as the main communication between suppliers to restaurant executives. Quickly solved problems that arose and seized control of issues in the kitchen before, during, and after service. Experienced conception, planning, and execution within; banquets, weddings, chef's tables, fundraisers, James Beard dinners, wine tastings, and a variety of closed parties. Show less

Luling, La

Designed breakfast and lunch menu; including gourmet sandwiches, wraps, soups, salads, etc. Instructed staff on prep, handling, and preparation. Created Budget, maintained food cost and sanitation standards. Established ordering and inventory for food program.

New York, New York, United States

Initiated numerous incentive programs for sales engagement and developed interactive creative displays for sale incentives. Created legendary guest experiences through engagement and education. Composed chef demos in-store for customer knowledge on standard cooking techniques. Oversaw celebrity chef book signings/presentations.

Brooklyn, New York, United States

Preformed food preparation and collaborated with executive chef. Aided in food design and pairing menu. Produced high quality plates, including both design and taste. Supervised kitchen staff. Educated front of house. Assisted with menu planning, inventory, and management of supplies.

San Francisco, California, United States

Composed a complete Dispatch Handbook regarding expected behavior and successfully engaged all employees to follow regulations. Managed all paperwork; new hire, termination, tax forms, and workers compensation files. Assembled and constructed extensive projects with personnel files. Oversaw an average of nine dispatch employees dispatching 100+ contractors. Widespread knowledge of standard cable, internet and phone installations.

San Francisco, California, United States

Involved in developing numerous annual community fundraisers for nonprofit organizations to give support to the community. [Iron Man Triathlon, AIDS Walk SF, SF CASA, Larkin Street Youth]. Leader in inventory and ordering. Actively developed 15 new hires and 2 baristas to supervisor.Constructive research and training in intensive coffee knowledge for over 50 different blends of coffee.