Mallory Napier Email & Phone Number

-Manage team of six full time employees and three seasonal employees-Oversee management of approximate $40 million in real estate assets-Develop training programs and key performance indicators (KPI’s)-Manage maintenance request system, ensuring customer satisfaction and SLA (service level agreements) metrics are met-Vendor, customer, and asset lifecycle.

Charlottesville, Virginia Area

- Individually responsible for managing a client portfolio of 75+ at a total estimated combined value of $14 million - Generated 1.6 million in revenue during pandemic- Day to day management of 100+ individual properties- Manage expectations and advise both owners & residents- Hire and schedule multiple contractors on simultaneous projects- Schedule.

- Oversaw all aspects of marketing and leasing for 50 rental communities- Developed and implemented annual marketing plan and budget- Created and executed social media campaigns- Generated, monitored, and implemented marketing calendar- Built a strong team and fostered employee growth- Proposed new strategies and systems to improve productivity

- Maintained statistical information on renewals and new leases, produced and distributed weekly report- Hired and trained all new full time employees- Conducted weekly interdepartmental meetings- Researched market & proposed renovations and rates for newly acquired properties- Streamlined processes through introduction of new software programs

Charlottesville, Virginia

- Wrote copy and designed layouts for online and print advertising- Planned and executed public relations functions- Tracked & analyzed market data- Showed and leased apartments- Processed applications & leasing paperwork

- Managed 445 units, in 26 properties, including $50 million luxury apartment community- Supervised & trained entire leasing team- Highlighted properties' assets to generate revenue via: creating & executing redesign of company flyer, overhauling online marketing campaigns- Tracked vacancy loss, apartment availability, & occupancy data- Collected debts.

- Shot and edited video for multiple news stories daily- Worked with a reporter and independently to produce content- Converted and transferred local content to and from national news outlets- Maintained production schedules- Trained new employees to use equipment- Organized equipment and videographer office- Managed and organized daily files and archived.

- Converted and transferred content to and from national news outlets- Answered telephones and responded to a multitude of inquiries- Managed file archive- Matched national video to local scripts- Responsible for local and national feeds- Edited promotional teases to open nightly newscasts

- Monitored on air quality and content as master control operator- Maintained service logs and completed deviation reports- Edited national content for weekend nightly newscasts- Operated audio board and Lyric computer for nightly newscast

Bachelor Of Arts, Media Arts & Design, Digital Video

Graduated Magna Cum Laude. Double majored in Media Arts & Design and English with concentrations in Digital Video and Creative Writing.

Education record

Studied Irish Literature for a summer semester.