Mallory Napier Email & Phone Number

-Manage team of six full time employees and three seasonal employees-Oversee management of approximate $40 million in real estate assets-Develop training programs and key performance indicators (KPI’s)-Manage maintenance request system, ensuring customer satisfaction and SLA (service level agreements) metrics are met-Vendor, customer, and asset lifecycle management (procurement, quality assurance, onboarding & off-boarding)-Proactively staying abreast of ever-changing legal and licensure requirements, updating policies and documentation to ensure adherence-Creating and improving business processes in order to:--Add value to our client services--Streamline processes for improved productivity--Create standard operating procedures to reduce risk & ensure customers and clients are receiving the same level of service. --Increase revenue--Key projects include: creation & implementation of annual inspections, improving tenancy turnover process by creating standards, improving onboarding of owners, properties, and vendors through process improvements, improving staff training through creating training documentation, schedules, and performance benchmarks, creating policies and procedures manual, creating resident handbook

Charlottesville, Virginia Area

- Individually responsible for managing a client portfolio of 75+ at a total estimated combined value of $14 million - Generated 1.6 million in revenue during pandemic- Day to day management of 100+ individual properties- Manage expectations and advise both owners & residents- Hire and schedule multiple contractors on simultaneous projects- Schedule showings and secure new tenants- Draft accurate and legally binding lease contracts, management agreements, and exclusive right to sell agreements- Ensure all documentation is complete and communicate clearly with all parties in real estate sales and leasing transactions- Develop relationships with owners and residents to generate revenue- Perform property inspections and recommend improvements- Enforce rules and regulations outlined in lease contracts

- Oversaw all aspects of marketing and leasing for 50 rental communities- Developed and implemented annual marketing plan and budget- Created and executed social media campaigns- Generated, monitored, and implemented marketing calendar- Built a strong team and fostered employee growth- Proposed new strategies and systems to improve productivity

- Maintained statistical information on renewals and new leases, produced and distributed weekly report- Hired and trained all new full time employees- Conducted weekly interdepartmental meetings- Researched market & proposed renovations and rates for newly acquired properties- Streamlined processes through introduction of new software programs

Charlottesville, Virginia

- Wrote copy and designed layouts for online and print advertising- Planned and executed public relations functions- Tracked & analyzed market data- Showed and leased apartments- Processed applications & leasing paperwork

- Managed 445 units, in 26 properties, including $50 million luxury apartment community- Supervised & trained entire leasing team- Highlighted properties' assets to generate revenue via: creating & executing redesign of company flyer, overhauling online marketing campaigns- Tracked vacancy loss, apartment availability, & occupancy data- Collected debts- Processed applications- Drafted lease contracts & resident correspondence

- Shot and edited video for multiple news stories daily- Worked with a reporter and independently to produce content- Converted and transferred local content to and from national news outlets- Maintained production schedules- Trained new employees to use equipment- Organized equipment and videographer office- Managed and organized daily files and archived footage- Operated live truck

- Converted and transferred content to and from national news outlets- Answered telephones and responded to a multitude of inquiries- Managed file archive- Matched national video to local scripts- Responsible for local and national feeds- Edited promotional teases to open nightly newscasts

- Monitored on air quality and content as master control operator- Maintained service logs and completed deviation reports- Edited national content for weekend nightly newscasts- Operated audio board and Lyric computer for nightly newscast

Bachelor Of Arts, Media Arts & Design, Digital Video

Graduated Magna Cum Laude. Double majored in Media Arts & Design and English with concentrations in Digital Video and Creative Writing.

Education record

Studied Irish Literature for a summer semester.