Mallory Pendleton Email & Phone Number

New York, United States

-Designs and implements a comprehensive learning and development strategy aligned with Seed Health’s mission and business goals, fostering a culture of continuous learning and employee growth.-Develop and leads scalable programs for onboarding, ongoing education (scientific and skills-based), professional skills, and people ops critical needs, partnering with cross-functional teams to meet organizational needs.-Manages all strategy for Seed's internal knowledge base and learning management systems, leveraging learning technologies to enhance program accessibility and engagement, while establishing KPIs to measure effectiveness and drive improvement.-Collaborates with Brand, Creative, Marketing, Talent, Executive, and People Operations teams to align internal communications with external-facing goals and elevate Seed’s mission, vision, and values through internal programming.

New York, New York, United States

-Collaborated across Seed ecosystem with cross-functional partners to create engaging training programs, syndicate scientific storytelling, and develop tools for internal access to knowledge, fostering continuous learning and external educational innovation.-Led the education and knowledge management function to design meaningful member experiences for both customers and internal team members, in order to build community, and develop relationships both internally and externally.-Developed strategies for utilizing Seed's MX knowledge management tools to drive consistency, quality standards, and operational efficiency at scale, collaborating with MX leaders to optimize and introduce new tools.-Design and implement educational programs, inclusive of an end-to-end onboarding program for new team members, to prepare the MX organization for growth, manage service voice consistency, and empower member-facing teams with personalized communication tools.

New York, New York, United States

Glossier HUE is a forum dedicated to topics related to people of color, and is open to everyone.Via conversations with leaders in the industry, roundtable discussion on topics at the intersection of race and beauty, and collaborations to develop inclusive business initiatives across the org, HUE aims to build a space for productive discourse around culturally competent ways to evolve the beauty industry, from the inside out.

New York, New York

- Knowledge Management: Maintains team-wide learning resources for the Glossier CX teams.- Onboarding: Designs and manages all onboarding content for new CX team members, and rolls out a highly-curated onboarding experience for new team members. - Messaging: Translates brand materials into CX-ready messaging for team-wide use across all customer-facing channels (email, social, chat).- Evaluation: Tests out new platforms for learning, development, and knowledge.

New York, Ny

Greater New York City Area

The Gallatin School

Completed Masters Program entitled "Feminism at the Table: Exploring Feminism and Neoliberalism in the Millennial Age" which investigates the ways in which feminist political action and resistance can take place within the structures of capitalism and neoliberalism. My project utilizes the frameworks of feminist theory, queer theory, and feminist media studies to argue that we cannot resolve contemporary feminism to be only a depoliticized commodified brand, or conversely, only a waning sociopolitical movement. Instead, sites of feminist resistance require a certain cooperation with the market, in order to remain visible, active, and operative.

Greater New York City Area

- Manages all social media and promotional efforts for the Gallatin Graduate Student Organization, including but not limited to Instagram, Twitter, Facebook, and Snapchat. - Actively strategizes ways to promote GGSO and Gallatin events to the Graduate Student community, as well as the wider NYU community.

Greater New York City Area

-Managed existing accounts and maintained relationships with executive decision-makers. -Developed and delivered strategies that help drive clients’ businesses. Identified opportunities to up-sell additional users and services. -Ensured high rate of renewal across customer base.-Collaborated across Marketing and Product Departments, in order to devise creative solutions and improvements regarding optimized client user-ship.

Greater New York City Area

-Works directly with Account Executive and Account Manager to design and roll out comprehensive plans for piloting ClearSlide across large-scale Enterprise clients.-Designs unique product content for each client based on customer discovery and specific use-case training.-Trains and adopts all users in trials from beginning to end of pilot in order to achieve a closed deal.-Rolls out successful Business Value Assessments with all trial accounts. -Retains clientele through ongoing support and identification of potential account growth.

San Francisco Bay Area

-Trained and developed ClearSlide clientele using product expertise.-Partnered with Sales Executives and Account Administrators to ensure satisfaction of new and existing accounts by articulating best practices for each client.-Retained and grew clientele through support.-Fostered product adoption on a consistent basis.-Maintained and achieved high renewal rates across existing ClearSlide accounts.-Partnered with Marketing Department and creates the content for monthly campaigns, which are released to drive product adoption across entire ClearSlide user base.

New York City Metropolitan Area

Worked at the Fifth Avenue Apple Store. Tasks include generating productenthusiasm, selling Apple devices, and working closely with purchasers in Personal Setup product training. Also assisted the Apple Business team in recruiting new clients from off-hand purchases made in store. 30-40hrs/week.

Greater New York City Area

Assisted with a number of tasks at independent record label, including new artist research, merchandise distribution, marketing optimization, and more general managerial/organizational tasks in the office. 20-24 hrs/week.

Greater New York City Area

Worked full-time as a cashier, and crafter of drinks. Tasks included serving, opening/closing the store, cleaning, and training new employees. 30-40hrs/week.

Westchester, Ny

Worked as part-time assistant to Tracey Gerety, CEO of BeFit fitness company. Responsibilities included social media management, filing, handling schedule, fees, and personal affairs. 20-25hrs/week.

Worked as a “beverage crafter”, server, and cashier, while also performing organizational tasks in the highest volume Starbucks store in Westchester County. 36hrs/wk, then switched to part-time at 16hrs/week during school year.

Responsibilities included coordination of listings, fact checking, research, event planning, and client correspondence for what is known as the “international industry reference guide for photography, fashion, beauty, design, and advertising.”

Bachelor Of Arts (B.A.), Cum Laude, Self-Designed Major, Graduated January 2014

Activities and Societies: Gallatin Review Literary Journal Staff West 10th Literary Journal Staff NYU Cum Laude SocietyI designed my own.

Education record

Activities and Societies: Editor-In-Chief of The Cauldron Literary Magazine Features Editor of Kent News Lead Actress in Kent Drama.