Mallory (Phelps) Middendorf Email and Phone Number

Provide quick and efficient service to customers at all times, experienced server, assists with Drive thru and cash handling as needed.

Provide support for VP of Human Resources, as well as the sales staff. Responsible for new hire onboarding, entry of personnel information into the HRIS system (Paycor), organization of personnel files, company event planning and other tasks as assigned. • Responsible for the coordination of President’s breakfast/luncheons• Instrumental in the creation of the HR SharePoint site• Employee review audit to ensure reviews were being completed and uploaded into SharePoint in a timely manner

As Shift Leader, assisted with the management of daily operations, demonstrated the ability to lead teams, boost employee morale and foster patron loyalty. Specifics included: • Responsible for staff compliance issues which included:o Uniform complianceo Server trainingo Writing employee schedules• Built community relations by coordinating weekly kids night which included:o Planned a craft or activity for children in attendanceo Provided materials, instruction and interaction with children the night of the event

Provided customer support for Cengage products, answered inbound calls from customers in order to resolve customer questions or concerns in a timely manner. • Used excellent problem solving skills to identify and escalate priority issues