Mallory Rivero Email & Phone Number

Alpharetta, Georgia, United States

I currently oversee 8 accounts at Coyote Logistics, managing all accessorial charges within the company’s software platform. My daily responsibilities include sorting through emails, invoicing loads older than 40+ days and maintaining regular communication with our operations team. Additionally, I update account manuals and schedule quarterly meetings to review any account updates or rates changes. Onboard new accounts to our team and organize/manage how we request accessorials efficiently. I cultivate strong relationships with both the operations team and the customer and consistently meet monthly metrics of cross training on new accounts within our team and working on those new accounts while focusing on revenue generation.

Alpharetta, Georgia, United States

My role involved serving as a liaison between Coyote Logistics carriers and customer representatives to manage detention charges. I conducted daily incident sorting and monitored incoming detention requests from carriers, approving amounts that met specified criteria. Weekly, I reviewed load details and documentation for adding detention charges to carrier rates, ensuring accuracy before issuing rate confirmations and finalizing load management. I handled up to 150 loads per week, collaborating with carrier representatives to discuss policy updates and enhancements.

Atlanta, Georgia, United States

In this role at Coyote Logistics, I was responsible for engaging carriers to implement tracking solutions such as ELDs, TMS, EDI, or cell phone tracking. This involved troubleshooting non-tracking shipments and liaising with providers to resolve device or software issues promptly. Additionally, I spearheaded monthly projects aimed at integrating new ELD providers with our compatible vendors, leveraging data from Excel sheets to onboard carriers onto tracking systems via proactive calls and emails.

Atlanta, Georgia, United States

My journey at Coyote Logistics began in the Driver Services role, where I initially applied my skills. I managed incoming calls from drivers and customers, providing comprehensive assistance regarding shipment details and swiftly resolving issues such as delays or accidents. Additionally, I meticulously updated shipment records under my assigned customers, ensuring accuracy and adherence to weekly performance metrics.