Promoted to general manager to serve as primary contact for customers and distributed and assigned employees to over 500 individual tasks and supervised their performance throughoutOversaw weekly payroll for 12 service specialists and collected customer revenue via cash, Venmo, or ZellePromoted business on social media platforms and distributed flyers amongst storefronts, homes, and public venuesHired 12 employees by conducting a rigorous interview process and provided a 6-hour onboarding training session Tracked revenues, gross profits, employee commission, and payment methods to ensure customers fulfilled compensation by utilizing Microsoft Excel to project profitability and analyze the $35,000 of revenue generated

Provided residents with any daily task they needed to enjoy their beach homes Coordinated with other employees and collaborated on challenging labor-intensive tasks Participated in a week-long intensive training to gain knowledge and experience to provide customers with exceptional customer service and job results

Service University of Florida Greek organizations, departments, and clubs to design and oversee order and production; Sales grossing in over 21kCreate an online order portal to streamline payment and fulfillment including order close time, pricing, and discountingsOrganize information sessions and lead meetings with organization representatives to ensure successful merchandise orders Manage and create content for the company's social media accounts, consistently driving engagement and increasing follower base by 30%

Supported event planning logistics, pre and post-event monitoring including re-cap presentations and high ticket value reporting by utilizing Microsoft Excel and internal Loro Piana data platforms such as Qlik Sense and MyTouch. Managed the top client and celebrity ‘delighting’ gift portal to assist 25+ store managers and 50+ sales associates in celebrating 1110 clients’ special occasions such as anniversaries, birthdays, and holidays to build brand loyalty and clienteling strategies. Partnered with the Client Relation Management team in assisting in VIC initiatives such as compiling logistics, itineraries, and travel information of top clients for seven global events.

Utilize graphic design skills to produce interactive in-feed posts and stories for clothing boutique to increase their following base, educate viewers, and remind customers of current promotions increasing sales and in-store trafficHighlight new brand launches and alert customers of trending clothing styles via Instagram and Facebook to 2.4k followers

Conducted weekly market research reports to identify industry trends, competitive landscape, and consumer behaviors to inform internal stakeholders of current cultural trendsAssembled briefs to communicate client goals, target audience, and messaging behind brand campaigns for executive team Evaluated current competitor campaigns and advised food service companies of current trends to formulate strategies and differentiate offerings for clients Led strategic meetings to discuss future product campaign launches for eight clients including Sun-Maid, Herrs, and StarKist

Implemented integrated marketing campaigns that increased brand awareness and conversions through various digital and traditional communication channels. Attended and assisted in facilitating biweekly educational meetings to discuss marketing methods Communicated and connected Greek organizations with tutors from Study Edge to introduce students to the companyAnalyzed consumer behavior and operations efficiency and provided comprehensive feedback to improve the marketing and operations departments. Developed strategies to reach various target audiences consisting of elite STEM and business university students; directly increasing the consumer base compared to the previous year