Mallory Yhap Email & Phone Number

Canada

Markham, Ontario, Canada

o Managed the first step in the claims process through daily new claim intake including sorting claims, notifying examiners of injury claims and notifying repair ops of towed vehicles.o Setup all new claims by recovery such as insurance, credit card, collision damage waiver (CDW), direct compensation property damage (DCPD), third party recovery, renter full value, lot/missed damage and corporate claims along with coordinating with insurance companies to ensure renters/third parties opened claims for damaged rentals. Completed claims were then ready to send to repair ops department.o Monitored group progress, prepared weekly & monthly summary reports to the supervisor. o Fulfilled crucial daily admin duties such as supporting voicemails, answering phone calls and emails from renters and adjusters, requesting and following up on inspection sheets and signed contracts and using key strategic skills on difficult or complicated claims.

Toronto, Canada Area

o Superior customer service skills demonstrated through daily customer connections and building client relationshipso Diverse retail experience including key sales associate responsibilities, making honest recommendations, cashing them out and upselling extra items when appropriate, assisted with visual merchandising, and shipment processing.o Promoted after 5 months to a temporary manager and key holder for the holiday season (November to January) where I managed the shipment processing team, demonstrating efficient team leadership and effective training.

26 Lesmill Rd, Unit 1B, Toronto, On M3B 2T5

o Assisted with receptionist and administrative duties such as answering the phone, preparing deposits, reconciliation, filing, organizing, and managing mortgage invoice reporting.o Supported the investor relations staff in marketing, customer relationship management (CRM), back office processes, compliance, and data management o Facilitated accounting department with tax reporting and reconciliation o Assisted with data management in software such as DELTA, The Mortgage Office and QuickBooks

Worthing, Christ Church, Barbados

Worked for this position in summer of 2015 (May - August) and summer of 2016 (May - August) between school semesters at Seneca College.Key support figure for entrepreneurs with businesses in the retail sales and supply and property management sectors. Companies owned by these entrepreneurs are: Abed Enterprises, Ornamental Gates & Motors, Corporate Relocation Details Inc. and Quayside Center.Customer Service – supporting customers with questions or concerns by via telephone, physically in the office or through email.Communication – verbal and written skills through telephone customer service, meeting with relocating clients when searching for properties and touring the island, assisting customers, writing and proofreading emails, quotations, invoices and leases.Interpersonal skills taking responsibility for the hiring and recruitment of three positions where I used my decision making and analytical skills. Coordinating skills by scheduling the technicians’ jobs, scheduling interviews and shortlisting potential candidates, scheduling service jobs for customers’ gate motor systems and coordinating and supervising maintenance jobs at properties owned by the managers.Computer skills – utilized my efficient computer skills with QuickBooks and Microsoft Office (Word, Excel, Access). Also conducted a project where I designed and built a customer servicing database on Microsoft Access specifically for Ornamental Gates & Motors which tracked and generated customer reports. More information available in "projects" section.Attention to detail – proof reading and writing quotations, invoices, emails and schedules.

Rosamund Corporate Center, Worthing, Christ Church, Barbados

Assisting customers in the retail boutique independently, making deliveries to clients and helping with packaging.Supporting the marketing strategies on social media.Also managed the recruitment process for kitchen assistants in the factory reading and shortlisting resumes and cover letters, scheduled interviews, conducted interviews and used critical decision making skills with the manager on choosing the right candidate for the position.

St. Michael, Barbados

Learned the daily accounting duties, handled receivables and payables, updated spreadsheets, bank reconciliation and deposits.

Honors Bachelor Of Commerce - International Business Management

Graduated with courses such as intermediate and advanced level Microsoft Office, SAP, project management levels 1 and 2, organizational.

Associate'S Degree, Business/Commerce, General

Cxc

5 Grade One's (3 distinctions) 3 Grade Two's