Mallory Capraro
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Mallory Capraro Email & Phone Number

Customer Success Leader | CSM Mentor at Invoca
Location: Denver Metropolitan Area, United States, United States 8 work roles 1 school
1 work email found @invoca.com 2 phones found area 303 and 333 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@invoca.com
Direct phone (303) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Invoca
Role
Customer Success Leader | CSM Mentor
Location
Denver Metropolitan Area, United States, United States

Who is Mallory Capraro? Overview

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Quick answer

Mallory Capraro is listed as Customer Success Leader | CSM Mentor at Invoca, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at invoca.com, phone signal with area code 303, 333, and a matched LinkedIn profile for Mallory Capraro.

Mallory Capraro previously worked as Principal Customer Success Manager at Invoca and Senior Customer Success Manager at Invoca. Mallory Capraro holds Professional Certificate, Digital Marketing from Rutgers University.

Company email context

Email format at Invoca

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{first_initial}{last}@invoca.com
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AeroLeads found 1 current-domain work email signal for Mallory Capraro. Compare company email patterns before reaching out.

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Profile bio

About Mallory Capraro

Martech SaaS expert focused on customer adoption and retention of conversation intelligence, AI, and revenue generation platforms for Fortune 500 companies. Passionate about empathy, delivering complex use cases for marketers and contact centers, challenging the status quo, and arming my customers with the information they need to make data-driven decisions.

Listed skills include Digital Marketing, Seo, Salesforce.Com, Content Management, and 37 others.

Current workplace

Mallory Capraro's current company

Company context helps verify the profile and gives searchers a useful next step.

Invoca
Invoca
Customer Success Leader | CSM Mentor
Website
invoca.com
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Company profile
View company profile Email format
8 roles

Mallory Capraro work experience

A career timeline built from the work history available for this profile.

Principal Customer Success Manager

Current
Invoca

Santa Barbara, California, US

Obsessed with customers (yours and mine); meeting gross retention and customer satisfaction goals.Invested in mentoring my colleagues as much as obsessing over my customers.Servant leadership--this is the way.Unbridled enthusiasm for all things SaaS, AI, MarTech, and Contact Center--as evidenced by the use exclamation points!

Mar 2023 - Present

Senior Customer Success Manager

Invoca

Santa Barbara, California, US

Mar 2021 - Mar 2023

Enterprise Customer Success Manager

Invoca

Santa Barbara, California, US

Jun 2019 - Mar 2021

Lead Marketing Analyst / Marketing Automation / Email Marketing

Centurylink

Monroe, LA, US

  • Collaborated with go-to-market, digital, vendor, and agency teams to build, implement, and measure email campaigns for enterprise, SMB, and consumer audiences
  • Led a project team responsible for rebranding 200+ email assets
  • Built and delivered on time 60+ email and telemarketing campaigns in one year
  • Achieved 5000+ warm leads > 2200 opportunities; ~44% conversion rate
  • Implemented targeted strategy to increase number of emails opened by.5%
  • Facilitated weekly status calls with cross-functional teams and project stakeholders to identify key issues, needs, and strategic direction
May 2018 - Jun 2019

Lead Web Analyst / Digital Marketing Project Manager / Product Owner

Centurylink

Monroe, LA, US

  • Led a project team responsible for consolidating multiple online help websites into a consolidated site of more than 2000 web pages
  • Facilitated daily stand-up calls with a global, offshore IT development team while managing a backlog of 100+ user stories and application defects using agile development methodologies (Kanban, SCRUM)
  • Evangelized Brightcove Video Cloud service and transitioned 100+ videos from YouTube to enable metrics autonomy for tracking video use and effectiveness
  • Reduced the number of incoming customer service phone calls by hundreds per day through strategic placement and emphasis of online contact methods (chat, social media, online self-help)
  • Implemented AI chat technology to reduce live chat agent dependency
  • Identified strategic opportunities to drive self-help adoption through web page and site traffic analysis
Oct 2015 - May 2018

Senior Web Analyst / Digital Marketing Project Manager

Centurylink

Monroe, LA, US

  • Led an IT and vendor/agency team responsible for the implementation of the first CenturyLink Business blog targeting enterprise and medium business; delivered on time and on budget
  • Enabled 200+ sales and sales support professionals to use iPad technology to digitally deliver sales presentations and branded online tools
  • Designed the first mobile-enabled version of the CenturyLink business website
  • Enhanced organic search visibility through the improvement and addition of SEO-friendly page names and site descriptions
  • Reduced the IT development lifecycle for implementing website updates from three months to two weeks
  • Integrated martech platforms with the website, including Salesforce, Marketo, Brightcove, Demandbase
Dec 2009 - Oct 2015

Technical Writer / Website Manager / It Communications

Centurylink

Monroe, LA, US

Supported software development projects with user and system documentation. Developed acumen in web and online technologies and development tools. Published weekly IT newsletter and managed editorial calendar.

May 2000 - Dec 2009

Customer Service / Tier 1 Repair Team Lead

Sprint

Overland Park, Kansas, US

Deliver excellent customer service and team leadership for Tier 1 repair customer care team for small businesses.

Jan 1998 - May 2000
Team & coworkers

Colleagues at Invoca

Other employees you can reach at invoca.com. View company contacts →

DR David Ron David Ron Colleague at Invoca Santa Barbara, California, United States, United States View → TP Tom Phillips Tom Phillips Colleague at Invoca San Francisco, California, United States, United States View → KS Kathleen Sarchett, Cpa Kathleen Sarchett, Cpa Colleague at Invoca Grand Rapids Metropolitan Area, United States, United States View → RM Rock Moar Rock Moar Colleague at Invoca Mountain View, California, United States, United States View → SR Sabrina R. Sabrina R. Colleague at Invoca Denver, Colorado, United States, United States View → JG Jessica Gross Jessica Gross Colleague at Invoca Loomis, California, United States, United States View → AB Austin Brender Austin Brender Colleague at Invoca Miami-Fort Lauderdale Area, United States View → AT Alex Torosian Alex Torosian Colleague at Invoca San Francisco, California, United States, United States View → JH Jasen Hall Jasen Hall Colleague at Invoca Oakland, California, United States, United States View → TP Ted Potter Ted Potter Colleague at Invoca Greater Phoenix Area, United States, United States View →
1 education record

Mallory Capraro education

  • Rutgers University
    Rutgers University
    Digital Marketing
FAQ

Frequently asked questions about Mallory Capraro

Quick answers generated from the profile data available on this page.

What company does Mallory Capraro work for?

Mallory Capraro works for Invoca.

What is Mallory Capraro's role at Invoca?

Mallory Capraro is listed as Customer Success Leader | CSM Mentor at Invoca.

What is Mallory Capraro's email address?

AeroLeads has found 1 work email signal at @invoca.com for Mallory Capraro at Invoca.

What is Mallory Capraro's phone number?

AeroLeads has found 2 phone signal(s) with area code 303, 333 for Mallory Capraro at Invoca.

Where is Mallory Capraro based?

Mallory Capraro is based in Denver Metropolitan Area, United States, United States while working with Invoca.

What companies has Mallory Capraro worked for?

Mallory Capraro has worked for Invoca, Centurylink, and Sprint.

Who are Mallory Capraro's colleagues at Invoca?

Mallory Capraro's colleagues at Invoca include David Ron, Tom Phillips, Kathleen Sarchett, Cpa, Rock Moar, and Sabrina R..

How can I contact Mallory Capraro?

You can use AeroLeads to view verified contact signals for Mallory Capraro at Invoca, including work email, phone, and LinkedIn data when available.

What schools did Mallory Capraro attend?

Mallory Capraro holds Professional Certificate, Digital Marketing from Rutgers University.

What skills is Mallory Capraro known for?

Mallory Capraro is listed with skills including Digital Marketing, Seo, Salesforce.Com, Content Management, Social Media Marketing, Marketing, Social Media, and Corporate Communications.

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