Mallory Francis, Pmp Email & Phone Number

Ensure operational readiness to open 12 retail sportsbooks amongst 6 different partners across the US between 2021-2022.Manage vendor relationships and contracts to procure operational supplies, equipment, uniforms, and branded items for 28 sportsbook locations.Collaborate with cross-functional teams to roll out initiatives that improve communications, performance, compliance, product, and processes.Strategize and coordinate on-site activations across the retail estate to drive customer acquisition and sportsbook revenue.Perform on-site evaluations and support to sportsbook locations to promote the customer experience and drive KPIs.Draft policies and procedures that comply with state specific requirements while being operationally effective and holding the FanDuel standard.Lead 2 associates that oversee projects and resources that directly impact the retail organization through staff engagement and upskilling.

Springfield, Massachusetts

Planned and executed ticketing, staffing, and marketing for over 200 events across 5 venues at MGM and Springfield Symphony Hall in the year 2019.First MGM property to coordinate the implementation of new mobile-only ticketing software to all venues.Developed SOPs and training strategy regarding software usage and customer service to be conducted property wide.Collaborated with cross-functional teams to identify sales trends and maximize revenue with dynamic pricing.Communicated frequently with external promoters and agencies to set up events in software based on contractual specifications and budgets.Built and maintained relationships with corporate partners, non-profits, and local businesses to collaborate on community event initiatives.Ran audits and custom reports frequently to monitor event P&L and budget.Hired and led a team of 35 ushers and supervisors to support ticket operations.

South Windsor, Ct

Secured and on-boarded clients onto SaaS ticketing software.Analyzed KPIs to recommend best practices, inform of emerging industry trends, and set client goals for renewal.Liaised between clients and product teams to report bugs and advocate for solutions and enhancements.Developed training material and webinars to be delivered when new clients are on-boarded and/or new features released.Built and maintained relationships with key clients and offered support and solutions on major event days.Consulted with key accounts to customize software and provide access for API integration.Hired and led a team of 7 associates and managed the day-to-day department operations.

Holyoke, Ma

Handled day-to-day operations of a $1mil luxury retail store.Implemented all company initiatives including visual merchandising and sales training.Built relationships and retained clients by using industry specific marketing strategies.Hired, managed, and staffed store based on payroll budget, sales trends, and loss prevention.Reported weekly/monthly/quarterly to Regional Manager on sales, people, and service updates.

Holyoke, Massachusetts

Assisted store manager with day-to-day operationsIn charge of inventory management along with visual merchandisingConducted several in-store training workshops and continuous development and training to all levels of employeesProvided exceptional one on one customer service and demonstrated product to customersFollowed up with clientele frequently and coordinated special sales events

Hartford, Connecticut Area/Worcester, Massachusetts Area

Updated in-house marketing, operated box office, and offered customer service at the Webster Theater in Hartford, CT. Volunteered at The Palladium in Worcester, MA during night of production doing various tasks including selling merchandise, fulfilling rider agreements, and operating box office and will call.