Mallory Francis, Pmp Email & Phone Number

Ensure operational readiness to open 12 retail sportsbooks amongst 6 different partners across the US between 2021-2022.Manage vendor relationships and contracts to procure operational supplies, equipment, uniforms, and branded items for 28 sportsbook locations.Collaborate with cross-functional teams to roll out initiatives that improve communications.

Springfield, Massachusetts

Planned and executed ticketing, staffing, and marketing for over 200 events across 5 venues at MGM and Springfield Symphony Hall in the year 2019.First MGM property to coordinate the implementation of new mobile-only ticketing software to all venues.Developed SOPs and training strategy regarding software usage and customer service to be conducted property.

South Windsor, CT

Secured and on-boarded clients onto SaaS ticketing software.Analyzed KPIs to recommend best practices, inform of emerging industry trends, and set client goals for renewal.Liaised between clients and product teams to report bugs and advocate for solutions and enhancements.Developed training material and webinars to be delivered when new clients are.

Holyoke, MA

Handled day-to-day operations of a $1mil luxury retail store.Implemented all company initiatives including visual merchandising and sales training.Built relationships and retained clients by using industry specific marketing strategies.Hired, managed, and staffed store based on payroll budget, sales trends, and loss prevention.Reported.

Holyoke, Massachusetts

Assisted store manager with day-to-day operationsIn charge of inventory management along with visual merchandisingConducted several in-store training workshops and continuous development and training to all levels of employeesProvided exceptional one on one customer service and demonstrated product to customersFollowed up with clientele frequently and.

Hartford, Connecticut Area/Worcester, Massachusetts Area

Updated in-house marketing, operated box office, and offered customer service at the Webster Theater in Hartford, CT. Volunteered at The Palladium in Worcester, MA during night of production doing various tasks including selling merchandise, fulfilling rider agreements, and operating box office and will call.