Responsible for supporting and managing key projects that enhance our people, processes and technology. Some examples of work include:Effectively plan and support the execution of project-based initiatives focusing on improving the success of our associates and our businessEngage and collaborate with experts across the Gartner business. Facilitate the activities of global, cross-functional teamsPartner with key stakeholders to build up our project management capabilities… Show more Responsible for supporting and managing key projects that enhance our people, processes and technology. Some examples of work include:Effectively plan and support the execution of project-based initiatives focusing on improving the success of our associates and our businessEngage and collaborate with experts across the Gartner business. Facilitate the activities of global, cross-functional teamsPartner with key stakeholders to build up our project management capabilities in order to drive globally consistent execution across large scale change initiativesIdentify, evaluate, and lead innovative improvements to human resources processes and technology Show less

○ Oversight of a project portfolio across multiple solution practices that includes both SHI and partner delivered service engagements, from project start to close.○ All aspects of people management, development and performance management.○ Frequent and ongoing coaching and mentoring; promoting positivity and celebrating hard work.○ Creation of functional strategies and specific objectives for each team member to drive development.○ Identifying, developing and implementing… Show more ○ Oversight of a project portfolio across multiple solution practices that includes both SHI and partner delivered service engagements, from project start to close.○ All aspects of people management, development and performance management.○ Frequent and ongoing coaching and mentoring; promoting positivity and celebrating hard work.○ Creation of functional strategies and specific objectives for each team member to drive development.○ Identifying, developing and implementing successful risk mitigation strategies across the portfolio.○ Monitoring day to day project management activities to ensure on time and on budget delivery with excellence.○ Serving as a point of escalation to resolve project issues and ensuring an agreeable outcome.○ Input to refine Pre-Sales statement of work scoping and sizing.○ Frequent cross functional collaboration with business partners, creating a culture of trust and collaboration.○ Develop and implement best practices, processes in support of continuous improvement and automation.○ Activities that are required to facilitate timely and accurate billing, and escalation management.○ Development, management and execution of training plans to facilitate onboarding.○ Participation in business strategy discussions, preparation and execution of business reviews. Show less

○ Serve as the point person for the development of SHI Commercial Services Partner Program.○ Develop and manage the Services Partner Program, including: program framework, requirements, benefits, standards, and mechanisms to monitor and evaluate results. ○ Work with stakeholders to establish standard operating procedures, including: onboarding process, contract alignment, templates, communication path, and SLAs and engagement workflows.○ Develop content for and manage external &… Show more ○ Serve as the point person for the development of SHI Commercial Services Partner Program.○ Develop and manage the Services Partner Program, including: program framework, requirements, benefits, standards, and mechanisms to monitor and evaluate results. ○ Work with stakeholders to establish standard operating procedures, including: onboarding process, contract alignment, templates, communication path, and SLAs and engagement workflows.○ Develop content for and manage external & internal reporting on: program success, partner performance and program profitability.○ Establish a process for continuous improvement of the program, including: performance measurement, process analysis, improvement planning, change management, and business development.○ Be the ambassador of SHI’s Value to all levels of partner leadership and sellers.○ Ensure SHI AE and support team's activities are tightly aligned with partner goals.○ Ownership of all partnership conflicts escalated by SHI sales leadership and in-field partner management. Show less

○ Manages multiple projects with high complexity and visibility.○ Accountable for project profitability and project financials and milestones are met.○ Responsible for leading and developing new or emerging technology service offerings.○ Development and execution of a detailed project plan that includes all phases of project delivery (including billing against milestones).○ Ability to actively manage project scope, including the creation and execution of change requests as… Show more ○ Manages multiple projects with high complexity and visibility.○ Accountable for project profitability and project financials and milestones are met.○ Responsible for leading and developing new or emerging technology service offerings.○ Development and execution of a detailed project plan that includes all phases of project delivery (including billing against milestones).○ Ability to actively manage project scope, including the creation and execution of change requests as needed.○ Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve○ Assemble and lead the project team which often includes internal/external resources, partners, etc..○ Effectively and frequently communicate project status, risks, etc. to appropriate individuals throughout the organization including executive leadership.○ Actively contribute to process improvement activities and mentor to others.○ Assist the pre sales effort to evaluate requirements and provide guidance in support of Statement of Work preparation. Show less

○ Serve on Pre-Sales Service Desk, acting as front line support for incoming service requests.○ Qualify incoming requests based on SHI services success criteria.○ Coordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomes.○ Create SOWs based on SHI capabilities and customers' expectations.○ Maintain project documentation throughout sales cycle, including SOW revisions.○ Support the… Show more ○ Serve on Pre-Sales Service Desk, acting as front line support for incoming service requests.○ Qualify incoming requests based on SHI services success criteria.○ Coordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomes.○ Create SOWs based on SHI capabilities and customers' expectations.○ Maintain project documentation throughout sales cycle, including SOW revisions.○ Support the transitions of signed agreements from the pre sales process to service delivering team.○ Maintain and update a pipeline of services opportunities.○ Focus on delivering a world class customer experience according to SHI standards. Show less

○ Provide first line response via phone, email or incident management system for desk side and remote users requiring assistance with information technology issues within SHI.○ Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.○ Follow-up on open incidents and provide status updates and feedback to end users while incidents are being investigated.○ Build and support end-user computers using disk… Show more ○ Provide first line response via phone, email or incident management system for desk side and remote users requiring assistance with information technology issues within SHI.○ Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.○ Follow-up on open incidents and provide status updates and feedback to end users while incidents are being investigated.○ Build and support end-user computers using disk imaging methods and customize systems.○ Organize and maintain hardware and spare parts inventory.○ Troubleshoot network connectivity problems for both in-house and remote offices.○ Troubleshoot software applications such as Microsoft Office, SharePoint, Adobe Acrobat, Skype, CRM, AX, and various in-house Sales Tools.○ Provide support for all Windows and Apple Desktop Operating Systems.○ Support and advocate all security initiatives and policies.○ Troubleshoot and help repair local and network printers.○ Provide support for wireless LAN connectivity and smart phones.○ Complete other tasks and projects as assigned by the Helpdesk Manager/Supervisor, including but not limited to moving computer equipment, configuring PC’s, and supporting special events such as a Sales Conferences or local Summits. Show less

○ Identify & Grow Accounts – Gain an understanding of your accounts wants and needs within their IT environment to show how technology can improve their business. Ideally, providing them with cost effective solutions across the Cloud, Data Center, Networking, Unified Communications, Commodity Hardware & Software, and Security space.○ Develop Relationships - Build long-term partnerships with Vendors & Internal Resources to become the #1 Solution Provider for all your customers.○… Show more ○ Identify & Grow Accounts – Gain an understanding of your accounts wants and needs within their IT environment to show how technology can improve their business. Ideally, providing them with cost effective solutions across the Cloud, Data Center, Networking, Unified Communications, Commodity Hardware & Software, and Security space.○ Develop Relationships - Build long-term partnerships with Vendors & Internal Resources to become the #1 Solution Provider for all your customers.○ Co-Sell - Utilize our partners and resources to maximize growth in your designated territory.○ Provide ongoing education – Keep customers updated on emerging and existing technologies. Act as a trusted advisor to your customers and look for areas where SHI can fit in to ensure they are implementing the right technologies for their business. Show less

○ Responsible for all members and employees onsite during work hours.○ Build partnerships with health food companies to market and sell at Pure's Fuel Bar.○ Execute promotional events to construct a cohesive relationship with vendors.○ Run and analyze daily/weekly reports to asses budget, membership attendance, and sales.