Tasked with creating a team, outlining our scope, establishing audit criteria, developing procedure, implementing everything and running ongoing auditor team.Developed audit criteria for high material leases by reviewing case studies of high material write-offs, soliciting feedback from current operations employees and lifting specific fields from standard procedure.Created a SharePoint List with three separate audit forms for easily consolidated reportable audit findings.Implemented an agile approach to audit schedule to empower auditors to set their pace while maintaining firm project deadlines.

Managed ongoing activities of a team to ensure accurate and timely contract abstraction into client database while adhering to compliance policy.Coordinate with client to develop and implement specific procedures for monthly rent reporting including hyper care and testing.Monitor team allocation and client expense budgets to align with department goals.Act as the first point of escalation for the client or senior leadership to investigate discrepancies and resolve errors.

Audit Operations output including key employee data, contractual agreements, financial postings, and file setup.Create specific training for new additions to the team and Certification courses for continued learning.Craft and manage all written communication for the tri-regional team including standardized communication templates, the Service Delivery Guide and the team SharePoint site.Achieved overall survey satisfaction score of 98% by analyzing root cause for service excursions, understanding the impact and developing prevention plans.

As a Global Assignment Consultant, I act as the primary point of coordination for employees on international assignments. I oversee the delivery of the entire spectrum of assignment management services, including: policy counseling, destination services, household goods shipping, intercultural services, visa/immigration services, ongoing assignment support, and repatriation. I liaise with client HR contacts on relocation/assignment issues impacting the employee and family.

As a medical specialist, I scheduled 50+ medical appointments per month, and collaborated with service providers to decrease appointment waiting time. I prepared materials for a weekly US orientation for new arrivals to the refugee resettlement program. I documented attendance for Institute reporting requirements and scheduled guest speakers on various topics. I assisted refugees in seeking employment by facilitating transportation and chest x-rays at the local Tuberculosis clinic.

As an intern I assisted in writing the Investment Climate Statement and talking points for the ambassador. I helped to plan a conference on policies regarding intellectual property rights in Bulgaria. I independently researched, interpreted and analyzed a spectrum of sources to write an unclassified brief for Washington on Global AIDS Day.