Mallory Mcclain Email & Phone Number

Nashville, Tennessee, United States

• Manage a team of seven Dealer Service Representatives, providing training, coaching, and development opportunities
• Major projects include launching Salesforce B2B dealer portal, customer and item master maintenance, orderbook management, trade agreements and pricing, business process mapping and improvement
• Administrator of Salesforce CRM across the Dealer Service, Consumer Service, Cultural Influence teams, including onboarding new users, creating custom dashboards and reports, integrating new features and functionality

Nashville, Tennessee, United States

• Supervise a team of seven Dealer Service Representatives (mix of in-office and remote since 2020)
• Major projects include ongoing implementation and training on Dynamics365 ERP, product lifecycle management, call center training, orderbook management, Salesforce CRM implementation and B2B portal development
• Serve as Dealer Service Representative for Sweetwater, as well as house accounts (charity donations, industry accommodation orders, entertainment relations, D2C, D2X)
• Coordinate daily with directors and supervisors of Consumer Service, Business Development, and Dealer Product Specialists to further Commercial Team goals

Nashville, Tennessee

• Team Lead for seven Dealer Relationship Managers
• Served as Dealer Relationship Manager for Guitar Center, Musician’s Friend, Music & Arts, and house accounts (charity donations, promotional giveaways, industry accommodation orders, entertainment relations, D2C, D2X)
• SME for Dynamics365 ERP implementation

Greater Nashville Area, TN

• Data entry of orders and scheduled order plans in ERP
• Acknowledged and updated POs through EDI and B2B portals
• Provided updated product availability, pricing, specs and ETAs to authorized dealers via phone and email
• Processed Return Merchandise Authorization and warranty parts requests
• Created and maintained build files for e-commerce accounts
• Coordinated with Business Development Manager and Dealer Product Specialist teams to ensure compliance with planograms to exceed territory sales targets

Greater Nashville Area, TN

• Coordinated and booked travel, including commercial and charter flights, private limo service, domestic and international hotels for CEO and Board of Directors
• Managed all incoming documents to CEO including contracts, invoices, expense reports, and mail, and processed accordingly
• Managed Outlook calendar of CEO, arranging meetings with direct reports, candidates, channel partners, artists, as well as media appearances
• Coordinated Board of Directors meetings, sales meetings, conference calls, industry events, holiday parties, and dinners for CEO and other executives
• Served as gatekeeper for CEO, managing correspondence via phone, email and letters

Greater Nashville Area, TN

• Processed and shipped all incoming and outgoing parcels and mail using Fed Ex and USPS
• Audited Fed Ex bills for the entire company, billing charges to the appropriate departments
• Coordinated with the executive assistant to the CEO for various executive projects and errands
• Maintained an inventory of office supplies for the entire office, seeking out low-cost and green alternatives whenever possible
• Served as the primary backup to the executive assistant to the CEO and the receptionist
• Primary point of contact for vendors and contractors, overseeing building remodeling, redecorating, maintenance and organization projects

Greater Nashville Area, TN

• Updated and maintained websites, fan clubs and social media accounts for a roster of over 20 recording artists
• Moderated fan club bulletin boards and forums
• Administrated website contests and giveaways
• Fulfilled online orders from artists’ web stores
• Provided customer support and technical website service to customers and fans