• Assist guests with purchases by providing exceptional guest service, resulting in repeat business• Developed and maintain two park Call Center Guide to provide Call Center with proper information for guest education • Book events and parties based on guests wants and needs over the phone and in-person • Assist managers with the hiring processes by interviewing potential hires and completing new team member on-boarding processes

• Assisted guests with reservations, check-in, and check-out using Sunrise Panorama • Provided knowledge of the area and promoted Iron Mountain Road merchandise• Performed housekeeping tasks by maintaining guest cabins, shower houses, and laundry services• Gained knowledge and experience in kitchen management and food prep• Successfully communicated and connected with diverse group of people including guests and team members• Provided exceptional service in all above tasks during Sturgis Motorcycle Rally