Mallory (Haynes) Timmerman Email & Phone Number

Downers Grove, Il, Us

Responsible for executing and overseeing Team Members Empowerment/Performance reviews 2x a year, along with merit increased 2x a year.High level of understanding of KPIs and financial plans, ability to investigate and review P&L/inventory dataOversee a team of +65 Team Members, ensure communications executed at all levels, hold team members responsible for policies, safety, attendance, and that the team is aligned with operational, merchant, and financial plansEnsures execution of Weekly Operations and Merchandising plansReviews all schedules to ensure we are able to provide customer service at key timeframesCoordinate weekly/daily projections for sales and labor, communicate to Department Managers budgeted goals, continue to work together to meet weekly and period goalsResponsible for Inventory Management, reviews financial data, performs audits of inventory, work to meet goals for sales, shrink, margin, and inventory turns each periodWork with vendors and the community to create events at the store level

Downers Grove, Il, Us

Directly overseeing the operations of the Front End, Natural Living (Vitamins, Body Care, and General Merchandise), and Grocery Departments.• Provides feedback and accountability for the conditions of the departments and execution of merchandising plans• Reviews and monitors scheduling for the departments to maintain labor costs; communicates and sets expectations with labor budget to the teams • Reviews the weekly sales message, daily thymes, and display planner to effectively plan for sales, merchandising, ordering, and operational messages• Completes weekly date checks and assures the teams are monitoring dates and submitting temporary price reductions in an efficient and timely manner• Upholds a high level of communication by initiating weekly meetings with team leaders and daily check-ins to effectively communicate information from corporate messages, specialists, conference calls, and any business information to the team• Developed and maintained communication with all vendors to review ordering issues, needs of the business, and increase product knowledge• Starting in November 2021, began reaching out to local businesses to review products to increase the local vendor presence in the Pittsburgh Market• Successfully have led the process with assisting the local vendors through the paperwork to bring their products into Fresh Thyme; introducing local vendors to all three Pittsburgh stores to review merchandising, products, and support them through set-up; worked closely with pricing to set up the accounts• Continued my development with Inventory completion from the Store Director role; gained an understanding of all Master Inventory forms• Reviews financials weekly; Reviews gross margin, shrink, and sales trends each period• Analyzes the store profit and loss statement to utilize information with daily operations and goals for the period• Monitors and addresses all customer issues, personnel situations, and policy violations

Downers Grove, Il, Us

Monitored and controlled all costs and expenses by adjusting orders and inventory to sales• Controlled shrink by overseeing the rotation of all products in the deli, cheese, and bakery departments; including submitting temporary price reductions, usage of store coupons, and monitoring the departments top five shrink weekly to determine if items needed to be removed from the POG• Assisted with hiring, training, scheduling, conduction performance reviews, and providing coaching as needed• Decreased shrink and improved conditions in the department by lowering the amount of out of stocks in the department • Received and reviewed all orders and invoices for accuracy, credits, and quality of products• Maintained the Departments workbooks and revised the general ledger weekly; oversaw the department margins and submitted to store management and accounting any errors found• Reviewed sanitation, temperature control, and overall appearance of the department daily and during any inspections• Assisted in merchandising of products in the department and competed resets of new planograms• Stocked food service cases and upheld a high standard for the presentation of products, facing, and organization of schematics• Managed the Department inventory each period including auditing counts, reviewing numbers in Retalix thoroughly, and communicating and pricing errors found• Maintained communication with vendors to review orders, upcoming sales, and bringing in products to created new displays and merchandising in the department

Downers Grove, Il, Us

Continued to build my skills and understanding of the business in all department areas while continuing to adapt to an increasing sales volume• Assisted in hiring, development and training of Department Managers and staff• Monitored date checks and proper rotation of all products, assisting in managing temporary price reductions throughout the store• Worked with the Receiver to ensure Natural Living orders as well as beer and wine orders were checked in timely and efficiently• Sustained a high level of product knowledge • Maintained store sanitation and cleanliness and monitored all food safety procedures in place throughout various departments• Planned and aligned my day by reviewing daily goals and the needs of the business for the day• Reviewed sales and labor budget daily to efficiently assist Department managers with schedules and to react accordingly to achieve our goals• Organized events throughout the year with local organizations and schools and shared information regarding sales and special events through local community pages• Assisted departments with workbook trainings and daily review of invoices• Worked closely with Grocery and Natural Living Departments to oversee pre-inventory preparation as well as participating in whole store inventory

Downers Grove, Il, Us

Trained all cashiers and cross-trained team members in the store on the POS system and front-end policies through grand-opening and any new incoming team members• Assisted in overseeing accurate and efficient operations of cash handling, POS transactions, and scan accuracy • Greeted and curated a high level of customer service from the time the customer entered the store through checkout• Provided continued coaching to the front-end team on product knowledge, customer service, resolving conflicts, and work safety• Reviewed OSAT results and any customer feedback from experiences in the store and provided an overview to the team• Consulted with department leaders and store leaders to address Ad or pricing errors, poor customer service, out of stock items and raincheck, hot key reports and more• Analyzed several performance reports to identify areas of improvements for cashier and departments to improve the customers experience at our location• Worked closely with the managers on duty to assist with merchandising, inventory tasks, and conditions of the store• Coordinated events with marketing team• Assisted the grocery department with beer & wine ordering, receiving, and stocking

I provided prompt, accurate, and friendly customer service including but not limited to inquiries regarding coverages, policy changes, claim submissions, and billing details. We utilized a needs-based, customer-focused review process to educate new and current customers about insurance options. I was responsible to develop leads through local networking groups such as Chamber of Commerce, outside sales, and through referrals.

During my time at Generoasta I effectively developed and implemented payroll budget by creating a new shift schedule. I Planned and conducted new employee training, continued individual and team development through quarterly team meetings, and monthly one-on-ones with employees. I Assured high levels of food safety, cleanliness, and storage of food and beverage items by following the guidelines learned through my SafeServ Manager training with Allegheny County. I also had the opportunity to increase our social media presence by implementing engaging weekly Facebook posts. Along with the owners, we developed recruiting strategies to effectively evaluate applicants and hire motivated, customer service oriented, and personable employees. As manager, I was responsible to efficiently resolved concerns or issues among employees. One of my larger projects was conducting a food cost analysis, in result switched produce vendors to provide better quality food that aligned with our budget. I also created and presented the owners a menu proposal on increasing profits by maximizing the use of ingredients and removing non-profitable items from the menu.

St Louis, Mo, Us

During my time at the Wexford location, I increased sales and production of catering orders over 25% in 1 year. Through external sales calls and networking events, I Presented Panera Bread Catering to potential clients to expand client base. I worked closely with catering guests in person, via phone & email. I delivered and set up catering orders to local businesses on a timely basis.Through my position, I assisted on the floor at the location as well. I proficiently operated cash registers, counting and balancing cash drawer with accuracy. I proven ability to count safe, handled associate drawers and balanced drawers precisely. I was a Certified Trainer and worked closely with new hires to efficiently cross train in all respectable work areas. I also assisted with scheduling and daily inventory to control food costs.

I provided a local business with consultation on their PR and Marketing Campaigns. I helped them work on their social media presence with Facebook, Pinterest, and Twitter. I also advised them on SEO for their new website, boosting their LinkedIn presence, and working on creating a blog for the company. We worked together to update their website to make it more efficient and easier to navigate for clients.

Estero, Fl, Us

I worked as the Assistant Branch Manager in Wexford, Pa and in Butler, PA in one of our new locations. I was for developing new relations with body shops, dealerships, small businesses, insurance agents, and more in our new market of Butler. I utilized business-to-business tactics that I developed during my time as a Manager Trainee and Manager Associate in the prior year to build these relationships. I continued to keep track of various reports to assure our contracts are up-to-date and keep track of 3 branches utilizations, cost of fleet, and daily sales. As the ABM, I also worked with new hires to help train them during their time as a Manger Trainee and Manager Associate. The Branch Manager and I worked together to assure they developed a full understanding of our operating statements, branch utilizations, fleet cost, and more. I also introduced Manager Trainees on how to utilize B2B tactics to conduct sales calls with insurance agents, body shops, and dealerships.

Estero, Fl, Us

As Safety Coordinator, I was responsible on advising the branches on fulfilling Hertz' obligation to provide a safe workplace. Along with the South-East Safety Coordinator of Pittsburgh, we worked together to assure that each branch employee was properly trained, safety rules were properly enforced, and more. Our goal was to create a happier, and more productive workforce.

Estero, Fl, Us

As a Manager Associate, I worked closely with our Branch Manager to develop personal goals involving sales, customer service, and growing our business as well as develop goals for our team. By utilizing business-to-business sales tactics, we continued to build and develop relations with corporations, small businesses, dealerships, body shops, and individuals to build a foundation to grow. I tracked our branches utilization, cost of our fleet, and daily sales. I also ran daily and weekly reports to keep track of contracts to assure everything is being maintained and up-to-date properly. I work closely with customers to find what their needs are for their rental assuring that we provide the best customer service Hertz can provide. We personally clean the cars to assure the cleanest rental cars for our customers.

Estero, Fl, Us

As a Manager Trainee, I worked closely with our Branch Manager to develop personal goals involving sales, customer service, and growing our business as well as develop goals for our team. By utilizing business-to-business sales tactics, we continued to build and develop relations with corporations, small businesses, dealerships, body shops, and individuals to build a foundation to grow. I also began training on how to properly track of our branches utilization, cost of our fleet, and daily sales. I communicated with customers to find what their needs are for their rental assuring that we provide the best customer service Hertz can provide. We personally clean the cars to assure the cleanest rental cars for our customers.

The Right Path is a prevention community coalition that works to foster healthy youth development. As Marketing Intern, I am responsible for increasing the awareness of the Right Path and the events it sponsors through media, advertising, and social media. I have used programs such as Adobe InDesign, Adobe Photoshop, and Microsoft Publisher to create flyers, brochures, cover photos, tickets for events, and more.

Marietta, Oh, Us

Assisting students to find books, resources, and with Ohio Link. Shelving books and take book inventory. Check materials in/out.

Berlin, De

Working on Keyword Analysis for Search Engine Optimization in specific markets. Researching items such as HR/Recruitment Blogs, Potential Clients and Blogs and social media marketing. Completing content generation for Facebook, Linked In, Twitter, and the launch of the Corporate Blog.

Used various programs such as Adobe In Design, Microsoft Publisher, and Microsoft Excel to prepare monthly marketing planners and signs; Gained a basic knowledge of marketing techniques.Created memorandums, corresponded with the stores and vendors; entered accounting information that corresponded with loyalty program; prepared and sent mailing information to vendors, stores, and more.

Gained a basic understanding of a business office environment; Filed personal, confidential information and vendor information; Created and updated Excel Spreadsheets