Mallory Tolan Email & Phone Number

Atlanta Metropolitan Area

My experience at Salesloft includes supporting several Executives, including the Chief Revenue Officer, Chief Marketing Officer, Chief Customer Officer-Coordination with stakeholders in executive business units, serving as the first line of defense for new and recurring executive requests.-Contribution to the strategic buildout of the calendars and communicated with stakeholders across the business to ensure alignment.-Prepare materials for executive speaking engagements and critical meetings.

Atlanta, Georgia, United States

The Senior Talent Development Coordinator is responsible for supporting the administration and execution of all Talent Development (TD) team strategies by planning, maintaining, and facilitating events. This includes assisting with the coordination, scheduling, communications, tracking, and reporting related to TD programs and initiatives. This role provides support to our internal team members and external partners by managing inquires and responding to requests on behalf of the Talent Development team.

Greater Atlanta Area

Assistant to the Co-Founder & CTO of FitMetrix, Sr. Director of NA Sales-Understand SaaS, Sales Cycle, and Success metrics: churn, retention, CSAT, NPS-Track invoices, create POs, and coordinate with the Finance department -Recommend and implement improvements in processes, procedures, and organization-Work directly with external vendors, partners, and service providers -Monthly All Hands-T&E-Assist HR Business Partners with scheduling performance reviews-Facilities: Distribution of parking, employee handbook, onboarding forms, I9s, paychecks

Peachtree Corners

C-suite Support Onboarding new employeesPlanned and executed Regional Meetings; Tradeshow Materials; and Partner Symposium offsite in Florida Coordinated Office Relocation Responsible for sending out Corporate Holiday Cards to all partners, (SalesForce)Travel, Expenses, Calendaring, EventsCollecting updates on-site changes (400+ sites and 40+directors)Maintain weekly Staffing Trackers (headcount for recruiting); Organization Chart (Hierarchy within the organization-corporate office/directors and above); Recovery Analysis ReportsPrepare and ship presentations for RFPs/Renewals

Peachtree Corners, Georgia

Managed facilities of two floors (~130 employees)

Suwanee, Ga

• Identified escalations, provided product enhancement requests, troubleshooting of work items in collaboration with Product Knowledge Experts and Support• Provided post-sales support to ~100 accounts• Invoice Management/Creation• Report Generation for weekly sales

Atlanta, Ga

• Regularly capture, analyze, and share the voice of the customer; manage support inbox, phone support, live chat• Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell• Identify and assess risk factors for accounts and orchestrate interventions• Be a recognized subject matter expert (SME) and consultant• Use creative solutions to proactively troubleshoot, escalate, and solve customers’ technical problems or business challenges• Diffuse tough conversations with customers by leading with empathy, stepping into their shoes, and trying to understand the challenges and opportunities they face• Assisted the training department with new call center representatives• Quality assurance testing on two random calls per month: scored 100 % for the months of March, April, May, June, September, and October 2012• Access to on-line computer systems, clarify and resolve open billing issues, and enter in service requests• Customer Welcome Calls for new customers to survey their experience and ensure their service expectations are being exceeded• Promoted to Key Customer Care at Support Headquarters in Atlanta, Georgia effective 12/2012• Lead training calls for new customers before they start using the software, to ensure a successful onboarding experience• Expand, improve, and maintain our knowledge base of customer help documents• Assisted Key Account Managers in the acquisition of new accounts and was an added value to the growth of existing accounts• Quality assurance testing on e-mails and five random calls per month: scored 100 % for the months of March, April, and May 2013 consecutively• Research and identify the root cause of recurring disputes and delinquencies from simple to complex in nature

Suwanee, Ga

• Effectively manage key accounts and provide consultative sales on large ticket flooring purchases to customers throughout North America via phone• Effectively present and articulate products through compelling demonstrations and professional correspondence regarding style, color, and millwork, and product intangibles• Direct and aggressively drive growth through sales, retention, and profitability of national accounts base Develop a high trust referral network with B2B and B2C clients• Process financing (GE Capital)• Develop high trust referral network with B2B and B2C clients• Constant contact with freight lines and postal services tracking packages and orders • Average 50+ outbound calls per day• Selling high ticket items ranging from 1k to 10k plus with supplied leads/upselling to existing customers

Suwanee, Ga

Duluth, Georgia

Business Management Aas, Management, Human Resources Management And Services

Prepared to perform management and supervisory functions such as employee training, labor relations, employee evaluation, and employee.

High School Diploma