Matthew Almond Email & Phone Number

Coburg North, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Design and delivery of meeting and collaboration spaces.Design and delivery of teaching and learning spaces.

Melbourne, Australia

• Coordinating the pitching, quoting and execution of Fredon Technology’s sales roadmap through effectively managing interactions with more than 20 vendors and suppliers.• Preparing four to eight tender responses monthly for large government, private and commercial projects that comply with contractual and operational requirements within tight timeframes.• Collaborating with stakeholders from different departments, including projects, engineering, contracts, and administration to determine a comprehensive and accurate estimate of equipment and labour requirements for projects, and highlighting relevant variations in specification.• Maintaining ongoing relationships and regular contact with more than 10 primary clients from the education, government and construction sectors.• Providing support on additional deliverables as required.

• Providing exceptional telephone and email customer support for MailGuard cybersecurity products with a focus on first call resolution.• Identifying new threats and initiating communications with affected customers while working with internal teams to assist in management of the situation.• Documenting detailed internal processes and publishing easy to understand public-facing product articles and guides for new and existing features.• Listening to the customer's story and identifying potential products that may assist the customer achieve complete cybersecurity coverage and disaster recovery management.

Melbourne, Australia

• Coordinating all customer lifecycle activities including: Provisioning of cloud-based email anti-spam, anti-virus, web security, and email archiving products. Providing assistance to help set up new MailGuard client’s services. Ensure that the process is smooth for clients transitioning away from the service and maintaining an excellent impression to encourage returning clients.• Proactive technical support activities; maintaining regular contact with MailGuard’s clients and partners.• Identifying client needs and liaising with the account management team to follow up on leads generated from this process.• Creating and maintaining accurate and up-to-date process documentation, ensuring the continuation of strict procedure adherence.

Melbourne, Australia

• Provide quotes for AV Systems up to $10M• Preparing tender response documentation• Analyse technical drawings• Solving technical problems with technical solutions• Determine labour and equipment costs• Basic AV design• Relationship building with clients, consultants and suppliers

Melbourne, Australia

• Providing administrative support for Apprenticeship/Traineeship programs• Student enrolments• First point of contact for program information• Creating and maintaining student files• Ensuring administrative best practice is maintained• Meeting administrative audit requirements

Essentials Of Av Technology, Audio Visual, Competant

Teaches the fundamentals of light and sound in relation to the AV industry. Explores technology concepts of microphones, loudspeakers.

Diploma Of Business (Frontline Management), Business