Malonda Robertson Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

Nashville, Tennessee

Promoted to Claims Operation Specialist in November 2019Worked closely with insurance partners such as State Farm and Travelers to ensure all information needed was provided promptlyManaged multiple spreadsheets to ensure accurate reportingWorked on special projects that ensured the claims process was being handled in the most cost-effective wayEnsured.

Nashville, Tennessee

Ensured timely and accurate resolution to critical safety concernsProvided friendly professional assistance to drivers and passengers via phone and emailProvided personalized follow-up to ensure an enhanced level of customer satisfactionEnsured that all safety reports were completed accurately and escalated appropriatelyEnsured that daily stats and.

Nashville, Tennessee

Managed accounts receivable for multiple lines of businessWorked directly with insurers to ensure timely payment of claimsWorked with insurers to collect outstanding claims including submitting corrected claimsWorked with private duty directors to ensure notes and proper documentation was present with all submitted claimsProcessed weekly billing for.

Brentwood, Tennessee

Answered incoming calls and notated call records with customer comments and call outcomes Worked with store and district managers to ensure timely resolutions to customer issues and complaintsProvided product and manufacturer information to the customersAssisted customers with placing online orders and accessing their online accountsAssisted customers with.

Brentwood, Tennessee, United States

Scheduled patient care visits,Responsible for the recruitment of direct care staff and conducted new hire orientationMaintained employee and patient charts,Met with clients to start new private duty services.Performed general HR functions including criminal background checks, abuse registry checks, and new hire paperwork,Performed end-of-the-month billing.