John Malone Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

► Key route, volunteer and site planning and execution leader.► Liaises annually with City of Toronto in gaining approval of Park Permits. ► Plans and executes community run awareness programs including special events, marketing signage, and canvassing. Resulted in an increase of 10-15% in event participants, donations and volunteers in the last 3 years. http://www.marathonaday.ca | @TerryFoxRunUCC | #TerryFoxRunUCCContact me at John.Malone@marathonaday.ca, +1 (416) 416-723 6905 or @TerryFoxRunUCC

Toronto, Canada Area

► Received 2017 Volunteer Service Award via The Ontario Government Award for Dedicated Volunteer Service.► Work on specific Volunteer programs with Human Resources Department.► Executed analysis on the current Meals on Wheels program’s delivery route schedules in order to improve functional efficiencies. ► Supported the recruitment program by coordinating special events and marketing initiatives with various corporations.

Toronto, Canada Area

► Ensured all required information/documents were complete so trades could be processed in a timely and efficient manner. ► Provided prompt and courteous service to financial institution head offices, advisors and investors.

Toronto, Canada Area

► Led a team of 6 clerks and data analysts that processed over 40,000 pledge forms, worth a total of $6 million in donations.► Coordinated all workflows and resources to satisfy service level agreements and meet deadlines.► Recommended ideas for production standard benchmarks and aided in the development of improved methods for operations.

Toronto, Canada Area

► Oversaw a team of 5 account representatives that was responsible for the client service relationship for several major financial institutions. ► Primary point of contact for clients at management and senior management levels.► Developed partnerships with various internal stakeholders to provide analysis, design, and implementation of regulatory changes. ► Tracked project plans in order to ensure prompt and effective completion of client programs. ► Consistently enhanced customer satisfaction and service levels.► Made recommendations based on clients’ back office needs that improved their productivity and decreased their administrative costs by 15%-20%.

Toronto, Canada Area

► Built and managed a 12-person team comprised of mutual fund processors, reconciliation clerks and private trust administrators.► Championed best practices and service improvements.► Decreased client request processing from 48 to 24 hours.

Toronto, Canada Area

► Led a team of 15 professionals in streamlining escalated transactions and in creating customized solutions to resolve “not in order” accounts.► Collaborated with divisional colleagues to design and institute a standardized call monitoring program that enhanced client service levels.

Toronto, Canada Area

► Managed a 24 member team responsible for multiple mutual fund activities of varies levels of complexity. ► Performed statistical analysis, market trend review, workload allocation and data integrity optimization.► Developed an automated system that increased functionality and reduced manual trade corrections from 1,000 to 100 per day in only 3 months – resulted in reduction/re-allocation of 3 FTEs to different division.► Simplified and consolidated the department’s reporting system being used as a forecasting tool for executive decision-making.

Certificate In Practical Management Strategies

Canadian Investments Funds Operations Course