Gregg M. Email & Phone Number

Minnesota, United States

Plymouth, Minnesota, United States

Greater Minneapolis-St. Paul Area

Wireless internet provider to businesses looking for back-up or primary connections to the internet. We will also provide transport. Soon to do voice and data over our fixed wireless network in the Twin Cities area.

Manage & retain customers in the Twin Cities and North DakotaRenew Agreements and upgrade customers in account portfolioMaintained an average of a 1.3% churn rateProspect for new revenue in excess of $3000 Monthly Recurring RevenueAssist in resolving billing and service issues with customers in portfolio

Manage and retain customers in Twin Cities marketRenew agreements and upgrade customers in account portfolioMaintained less than a 1.5% churn rate in account portfolioProspect for new customers

Manage top revenue customers in the Minneapolis/St. Paul marketRenew agreements, retain customer base in account portfolioUpgrade customers in my account portfolio with new products/servicesMaintained less than a 1% churn rate for the Minneapolis/St. Paul marketManaged & generated a combined $1,746,227 in revenue for 2003.Develop relationships with C-level customer contacts Bill of Rights ManagerSingle point of contact within the field sales office for customer escalationsEscalate and work existing customer issues with Director and VP levelsFastest resolution time for customer issues in the country.Monitor required response intervals to ensure compliance with procedure.Train and Reinforce "The Customer Bill of Rights" for entire city.