Implementing Epic Professional billing as part of a big bang Go-Live.https://www.wellforce.org

Implemented Epic Resolute Professional Billing. https://www.sentara.com/aboutus/about-sentara.aspxFor more than a decade, Modern Healthcare magazine has ranked Sentara as one of the nation's top integrated healthcare systems. Our not-for-profit system proudly includes advanced imaging centers, nursing and assisted-living centers, outpatient campuses, physical therapy and rehabilitation services, home health and hospice agency, a 3,800-provider medical staff and four medical groups. In addition, we provide medical transport ambulances and Nightingale air ambulance, and we extend health insurance to 445,000 people through Optima Health, our award-winning health plan.Among our many strengths, we are a national leader in heart and kidney care, stroke care, and infection prevention. We were also the first in the nation to pioneer and develop the eICU, a remote monitoring system for intensive care. Our dedication to improving and increasing medical options for our patients is reinforced by our ongoing participation in national and international research. These vital medical trials help us advance toward our mission of improving health every day.

SBO Account Work Queue buildCredit WQ OptimizationFollow Up WQ OptimizationRedesign of Occupational Med WorkflowConsolidation of Follow-Up WQ’s, Follow Up Scoring, Follow Up Reporting Charge Capture Preference List Redesign for Cardiologist New OCC Med Charge Capture ListNew Department Build- Charge Review WQ, 100% Review Rules Routing, Dashboards and LPF (Charge Capture Preference Lists)Charge Router build for PBBCharge Router Charge handler buildSER MaintenanceFee Schedule MaintenanceCharge Capture Preference List BuildDaily Ticket SupportDepartment maintenanceGeneral Ledger maintenance

•Certified in Epic 2012, 2014, 2015 Resolute Professional Billing •MST rebuild for Resolute Professional Billing •Lesson Plan Review with Certified Trainers •Scheduling new Certified Training Education •Coordinating new hire training for Resolute Professional Billing •Credentialing RPB trainers; managing and mentoring fourteen RPB credentialed trainers •Communicating training and workflow updates to credentialed trainers •Creating E-Classes •Creating Learning Dashboard •Creating Tip Sheets •Created a Wondering Wednesday time where end users can call in with any questions they have •Created new Insurance training class for end users •Hold Special Training Sessions •Acting as a HealthStream administrator by creating and scheduling classes, recording grades, and closing classes upon completion

Go-Live Support for Epic 2012- Supported 4 rounds or professional billing service area go-live.Preparing for 2014 upgradeBuilding 2014 upgrade itemsGo-Live Support for 2014 upgrade on Aug 8, 2015End User Support & Training both 2012 and 2014Daily System MaintenanceDaily Data CourierDaily Report BuildingReport and Dashboard Analysis to identify areas of opportunity. Work with other teams on MyChart Resolve charge issues with our providersBuild and Maintain the General Ledger for 4 professional billing foundationsPrepare cube reports for upper managementEnhance workqueues by building new rulesResponsible for the collections process for all PB Service AreasResponsible for all ExtractsDesigned SmartText StatementsBuild and maintain the PB owned items in the SER recordEAP workgroup member