María Alonso Email & Phone Number

Heredia, Costa Rica

- Answer incoming customer support requests in a fast-paced environment.- Provide personalized customer service, ranging from product questions to troubleshooting.- Collaborate with product teams and engineers to achieve efficient resolution of technical issues.- Help educate colleagues and teammates on technical cases.- Keep current with product knowledge regarding features and functionality.- Participate in customer-centric projects, as well as internal process improvements.

Costa Rica

Ensure client satisfaction as a technical resource, interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners.Perform basic to complex tasks or processes as a Dispatcher, following established processes or procedures within a department or function assigned. Use tools, techniques, procedures to identify, understand and resolve job related problems. Recomend adjustments or improvements to established procedures and processes.

San Jose, Costa Rica

Ensure client satisfaction as a technical resource, interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners.

Bachelor'S Degree, Software Development

Software Development

Associate'S Degree, Web Development

Web Development

Associate'S Degree, Cisco Ccna V6 - Networking Fundamentals

Knowledge on fundamental networking concepts, use of tools and procedures requested in networking roles for IT.