Malorie Smith Email & Phone Number

SharePoint Admin for Optum State Government Solutions (OSGS)

Eden Praire, MN

• Responsible for maintaining OTCS SharePoint platform
• Facilitate intake meetings to gather business requirements and translate into functional requirements
• Manage access requests and site permissions for all OTCS sites
• Design, develop, and test forms using SharePoint Designer
• Design custom workflows using Nintex Workflow Automation
• Create and manage custom site pages and site collections per clients' specifications

Plymouth MN

• Optum Technology 01/2016 – 02/2017Technology Development ProgramRotation 1 – Technology Command Center (TCC)IT System Management Consultant 01/2016 – 7/2016
• Monitored potential business impacting issues using HP Operations Manager and escalate as necessary.
• Coordinated the problem resolution of priority 1 and 2 business and service impacting issues with various support groups through war rooms
• Used HP Service Manager to manage/update tickets for priority 1 and 2 incidents
• Documented priority 1 and 2 war rooms using CDE 6.2
• Promptly updated SME paging requests Rotation 2 – Optum Technology Commercial Services (OTCS)SharePoint Designer 08/2016 – 02/2017

Plymouth, MN

• Monitored potential business impacting issues using HP Operations Manager and escalate as necessary.
• Coordinated the problem resolution of priority 1 and 2 business and service impacting issues with various support groups through war rooms
• Used HP Service Manager to manage/update tickets for priority 1 and 2 incidents
• Documented priority 1 and 2 war rooms using CDE 6.2
• Promptly updated SME paging requests

St. Cloud, Minnesota

• Responsibilities:
• Supervise and delegate tasks to 2-15 employees during each shift
• Successfully train and instruct new staff on work procedures
• Developed the ability to solve unexpected challenges in fast paced environment
• Demonstrate the ability to effectively multi-task in a fast paced environment
• Demonstrate strong work ethic by working longer shifts to ensure that all tasks are completed properly

St. Cloud, Minnesota

• Responsibilities:
• Developed interpersonal communication skills by serving hundreds of customers
• Effectively communicated with manager and staff to ensure tasks were completed
• Demonstrated team work skills by working effectively with managers and staff to maintain a positive attitude among team members
• Trained in food safety

• Responsibilities:
• Supervised and interacted with 30 pre-kindergarten children on a daily basis
• Communicated with staff and site supervisors about children's development
• Worked in partnership with parents/guardians to promote the welfare of children
• Worked to keep children engaged in learning with creative games and activities

Coon Rapids, MN

• I worked for Community Education which provided after school classes for children grades K-5. Responsibilities:
• Designed and instructed programs and activities to cater to the development of school-age children (Grades K-5)
• Learned adaptability and patience as a result of working with children
• Supported children's emotional and social development by encouraging understanding of others and positive self-concepts.
• Ensured a positive and healthy learning environment.
• Organized and stored equipment and materials to ensure order in activity areas.