Malorie Smith Email & Phone Number

SharePoint Admin for Optum State Government Solutions (OSGS)

Eden Praire, Mn

• Responsible for maintaining OTCS SharePoint platform• Facilitate intake meetings to gather business requirements and translate into functional requirements• Manage access requests and site permissions for all OTCS sites• Design, develop, and test forms using SharePoint Designer• Design custom workflows using Nintex Workflow Automation• Create and manage custom site pages and site collections per clients' specifications• Work closely with management to develop more efficient ways to utilize SharePoint resources

Plymouth Mn

Optum Technology 01/2016 – 02/2017Technology Development ProgramRotation 1 – Technology Command Center (TCC)IT System Management Consultant 01/2016 – 7/2016• Monitored potential business impacting issues using HP Operations Manager and escalate as necessary.• Coordinated the problem resolution of priority 1 and 2 business and service impacting issues with various support groups through war rooms• Used HP Service Manager to manage/update tickets for priority 1 and 2 incidents• Documented priority 1 and 2 war rooms using CDE 6.2• Promptly updated SME paging requests Rotation 2 – Optum Technology Commercial Services (OTCS)SharePoint Designer 08/2016 – 02/2017• Responsible for maintaining OTCS SharePoint platform• Facilitate intake meetings to gather business requirements and translate into functional requirements• Manage access requests and site permissions for all OTCS sites• Design, develop, and test forms using SharePoint Designer• Design custom workflows using Nintex Workflow Automation• Create and manage custom site pages and site collections per clients' specifications• Work closely with management to develop more efficient ways to utilize SharePoint resources

Plymouth, Mn

• Monitored potential business impacting issues using HP Operations Manager and escalate as necessary.• Coordinated the problem resolution of priority 1 and 2 business and service impacting issues with various support groups through war rooms• Used HP Service Manager to manage/update tickets for priority 1 and 2 incidents• Documented priority 1 and 2 war rooms using CDE 6.2• Promptly updated SME paging requests

St. Cloud, Minnesota

Responsibilities:•Supervise and delegate tasks to 2-15 employees during each shift•Successfully train and instruct new staff on work procedures •Developed the ability to solve unexpected challenges in fast paced environment •Demonstrate the ability to effectively multi-task in a fast paced environment •Demonstrate strong work ethic by working longer shifts to ensure that all tasks are completed properly

St. Cloud, Minnesota

Responsibilities:•Developed interpersonal communication skills by serving hundreds of customers•Effectively communicated with manager and staff to ensure tasks were completed•Demonstrated team work skills by working effectively with managers and staff to maintain a positive attitude among team members•Trained in food safety

Responsibilities:•Supervised and interacted with 30 pre-kindergarten children on a daily basis•Communicated with staff and site supervisors about children's development•Worked in partnership with parents/guardians to promote the welfare of children•Worked to keep children engaged in learning with creative games and activities

Coon Rapids, Mn

I worked for Community Education which provided after school classes for children grades K-5. Responsibilities:•Designed and instructed programs and activities to cater to the development of school-age children (Grades K-5) •Learned adaptability and patience as a result of working with children•Supported children's emotional and social development by encouraging understanding of others and positive self-concepts.•Ensured a positive and healthy learning environment.•Organized and stored equipment and materials to ensure order in activity areas.