Duties Included:- Responsible for sample logging, receiving, and shipping, safe keeping of records for tracing sample purposes.- Ensure that specimens, reports and other goods arrive at correct destination timeously and in good condition to increase customer service levels.- Scans specimens and results on the Courier Management Programmed to ensure that all deliveries and collections can be tracked and traced. - Completes and signs proof of deliveries for specimens or reports collected to endure records are kept for tracking purposes if and when applicable.- Customer interaction, problem monitoring and solving.- Handles, refers administrative queries and customer complaints to ensure timeously resolution of queries and responses to complaints.- Collects cash from clients, courier and ensures safe handing over in accordance with banking protocol. -Daily checking of emails and tasks.- Monitor progress, filling of reports and reports delivery to management.- Monitor stock levels and orders additional stock.- Promote organizational goal and monitor effective intergroup relationship.- Adhering to Uniform protocol as per requirement.- Basic timekeeping and housekeeping.- Ensuring own training and development is maintained.- Ensuring all quality assurance protocols are followed.- Maintaining positive attitudes towards Organisation, Management and subordinates. - Appropriate demeanor and conduct.- Ensuring adherence to health and safety protocols.