Majd Al Qusi Email & Phone Number

Dubai, United Arab Emirates

Role Purpose:• To support daily Service Centre operations and ensure effective coordination between the technicalteam and customers.• To register job orders in the system and ensure its timely completion.• To provide high quality of the customer service to meet customer satisfaction.Key Accountabilities:• Provide high quality of customer service, answering questions, and handling complaints receivedfrom customers.• Coordinate and support day to day Service Centre operations in efficient manner.• Register enquiry from call centre and verify customer details in the ERP System NAV.• Coordinate job orders with technical team to ensure timely completion.• Support and address in timely manner technical team queries during the works on site.• Ensure jobs orders payments are collected from customers and reported to the Service CentreManager/Supervisor.• Respond to and escalate customers’ enquiries in timely manner.• Act as helpdesk to assist Service Centre employees on HR and Admin matters.• Complete regular reports to the upper management when and as required.

Damascus, Damascus Governorate, Syria

Accountable for implementation of standard operating procedures. ISO 9001 internal auditing, enhancement of company work processes leading to improvement in final results.Achievements• Successfully minimized waste in the packaging process, reducing the percentage to 0.5%.• Successfully minimized defects in the final products delivered to the end user, reducing the percentage to 0.0013%. • Completed all sales orders without any delay in the previous year with a result of "ZERO" delays.• Established a team of highly qualified QA professionals who consistently demonstrate exceptional levels of responsibility and collaboration.• Developed strategy to educate 1000+ employees on the importance of quality in their responsibilities.Responsibilities• Oversee the development and implementation of quality control processes and procedures.• Train and supervise QA personnel.• Evaluate and analyze data and reports to identify areas for improvement.• Develop and maintain quality control metrics and KPIs.• Collaborate with cross-functional teams to resolve quality issues.• Efficiently address customer complaints received by the company by implementing corrective actions to resolve them.• Develop and implement corrective actions for non-conforming products.• Ensure compliance with industry standards, regulations, and ISO 9001.• Participate in product design reviews to ensure quality requirements are met.• Manage purchase requests by collaborating with relevant departments and negotiating with suppliers to secure the most favorable deals.• Conduct internal audits to assess the effectiveness of the quality system.• Report on quality performance and improvement efforts to senior management.

Damascus, Damascus Governorate, Syria

Oversee all aspects of vehicle maintenance and work operations, including scheduling, progress monitoring, budget control, and customer communication, while also ensuring compliance with safety regulations and maintaining a clean and organized workshop environment.Responsibilities• Schedule vehicle maintenance and repair work.• Coordinate with technicians and mechanics to complete projects on time.• Monitor repair and maintenance progress.• Keep accurate vehicle maintenance and repair records.• Ensure necessary parts, tools, and equipment for technicians are available.• Control workshop expenses and budget.• Ensure workshop compliance with health and safety regulations.• Resolve customer and supplier issues with effective communication.• Diagnose and repair electrical faults in vehicles.• Install and maintain electrical systems in cars.• Keep tools, equipment, and work area clean and organized.