As the VP DevOps at Alterian, I successfully developed and implemented a comprehensive DevOps strategy that aligned with the organization's overall business objectives. I fostered a collaborative and innovative team culture, empowering my team members to drive continuous improvement and deliver high-quality results.I played a pivotal role in bridging the gap between engineering and business teams, ensuring effective communication and alignment. My technical expertise and deep understanding of Product Management principles enabled me to provide valuable guidance and support during pre-sales activities, contributing to successful customer engagements and business growth.

Led product management initiatives while playing a pivotal role in establishing our newly independent company following a divestiture from SDL.Key Responsibilities and Achievements:Managed product roadmap and development for Customer Experience and Campaign Management product lines.• Spearheaded the setup of critical business systems and processes post-divestiture• Established and implemented development processes and systems for the new organization• Led the complex data migration effort from SDL to the new company infrastructure• Collaborated with cross-functional teams to ensure smooth transition and operational continuity• Balanced day-to-day product management duties with strategic business setup activities• Implemented Dev and support tracking and change management systems, resulting in smooth working between Dev, support and professional servicesThis experience showcased my ability to navigate complex organizational changes while maintaining focus on product excellence, development efficiency, and operational continuity. Successfully managed the technical challenges of separating from a larger entity, including system setup and data migration, while ensuring uninterrupted product development and delivery.

Working with marketers to create software that brings genuine business value understanding the problems facing marketer and working out ingenious ways to use technology to crack them.

• Designed and built a number of secure Multi-tenant systems allowing for the deployment of the Alterian Marketing Platform as secure SaaS to a number of large and international customers. • Designed individual load frameworks, load scripts and backup strategies. • Developed and documented numerous processes for the setup of servers and deployment of the Alterian Marketing suite in a secure Multi-Tenant environment.• Provided customers (internal and external) with advice and guidance on system integration, load, and Campaign Management and Analysis strategies.• Developed hosting package offerings which combine the functionality of third party and Alterian products and then deliver the new offering to sales and marketing for introduction to market.

• Provided second line support to both UK and US based partners and ensured compliance to the Service Level Policy. This involved the investigation, reproduction and escalation of issues alongside the correct management of partner expectations. • Designed, developed and maintained the web based call logging system• Designed and developed applications to manage the automation of the daily and weekly reporting functions for both internal and external customers. • Presented the Install and Admin, AR and iLoader training courses and also presented at the annual partner technical summit.

• Managed a small team of highly skilled engineers responsible for AIRCOM’s compliance to the Premier Plus SLA contracts. • Designed, planed, and executed application installations, data integrations and migrations. • Created and delivered performance reports and product presentations to customers at board level. • Worked with many telecommunications operators in the development of processes and applications to better utilise and integrate the functionality provided by AIRCOM’s software platform.

• Recruited and managed a small but efficient support team responsible for looking after customers in the Asia pacific region. • Implementation of best practice procedures to ensure the smooth running of the new support team. • Provided presales demos and support to a number of telecoms operators in the Asia Pac region, this was often to board level executives and through local interpreters• Managed the successful deployment and integration of a 3g network planning solution across five regional offices in Australia.

• Provide top class 2nd line support to all of AIRCOM’s customers • Responsible for installing and setting up Cellular Network planning tools for GSM Network operators and providing them with a first class level of support, both over the phone and via e-mail.