• Manage and lead communications between key stakeholders.• Develop and execute operational strategies to support the recruitment function, ensuring high-quality service delivery to clients and candidates.• Lead, mentor, and inspire a team of recruitment operations professionals, providing guidance, support, and performance feedback.• Source, Implement, and enhance efficient processes and systems throughout the recruitment life cycle, from candidate sourcing to on-boarding.• Analyse recruitment data and key metrics to identify trends, areas for improvement, and opportunities to enhance operational effectiveness.• Collaborate closely with cross-functional teams, including recruiters, HR, and technology, to optimize workflows and drive continuous improvement.• Build and manage vendor relationships, and strategic partnerships and negotiate contracts with external service providers, ensuring cost-effective solutions and exceptional service levels.• Oversee and assist marketing and branding initiatives.

• Lead and manage the HR operations team, ensuring seamless delivery of HR services to clients.• Act as a key point of contact for employee and client inquiries and concerns, providing timely resolution.• Oversee HR data management, ensuring accuracy and confidentiality of employee records.• Analyse HR metrics and KPIs to identify trends and implement improvements.• Collaborate cross-functionally to align HR initiatives with organizational objectives.• Address employee inquiries, maintain accurate records, and analyze HR metrics.

• Conducting recruitment interviews and proving the necessary inputs during the hiring process/ Resolving grievances or queries that any of the employee• Communicating and explaining the organization’s HR policies to the employees• Follow up on confirmation records statutory obligations – PF, Taxes, Gratuity, Bonus, etc• Preparing and processing timely distribution of salary, and bonus. Accommodation Claims, increment salary slip, Leave encashment, and full and final settlements• Handling the full and final settlement of the employees, administration of all contract labour• Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management• Recording, maintaining, and monitoring attendance to ensure employee punctuality• Conducting employee orientation and facilitating newcomers joining formalities/ Maintaining and regularly updating the master database (personal files, personal database) of each employee/Preparing letters such as offer and confirmation

•End to end talent acquisitionSourcing – Resumes are collected through online sources, referrals, outdoor searches and social media (LinkedIn). Selection of an ideal sourcing channel is heavily dependent on the gravity and nature of the slot.Screening and initial shortlisting – Primary screening is done through comparison of the resume against a self-prepared criteria and skill list, upon attainment of such, telephonic interviews are conducted to further narrow down the vast number of resumes. Interviews – Scheduling, coordinating and interviewing are all comprehensively carried out. Interviews are either one to one or group interviews with instances of activity-based interviews.Selection – The candidate is re-evaluated for personality and skill and confirmed for documentation to the relevant department. •Handling of positions varying from associate levels to senior – higher levels of management, in fields of information technology, telecommunication, banking, sales, marketing, human resource, operations, analysis, administration, finance, accounting, engineering and logistics. •Conducting market research to identify market salary norms and conditions against provided data from clients.•Negotiations of salaries and benefits with clients against market norms and also with applicants against their expectations. •Participation and active engagement in job fairs, career fairs and university fairs to tap undergraduates, job seekers and potential workers.

• Partner with customers to get a clear view on their strategic and financial objectives and hiring needs• Devise and carry out a targeted research strategy• Research into clients company, competitors and market place• Map role criteria, define position description and document specifications• Track and identify prospective candidates using a variety of channels• Assess candidates to ensure qualification match, cultural fit and compatibility• Conduct confidential interviews, follow-up references and check credits• Present shortlisted candidates and provide detailed profile summaries• Offer guidance and facilitate the negotiation process through to its completion• Follow up with clients and assist with the candidate’s transition and onboarding process• Network and build long-lasting client relationships• Research and develop recruiting leads

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information• Ensure the adequacy of sales-related equipment or material• Respond to complaints from customers and give after-sales support when requested• Store and sort financial and non-financial data in electronic form and present reports• Handle the processing of all orders with accuracy and timeliness• Inform clients of unforeseen delays or problems• Monitor the team’s progress, identify shortcomings and propose improvements• Assist in the preparation and organizing of promotional material or events• Ensure adherence to laws and policies