Mohammed Shaffi Email and Phone Number

Key Account Section Manager with 10 years of experience driving revenue growth and increasing customersatisfaction. Proven track record in developing and implementing customer loyalty programs, negotiatingcontracts, and identifying opportunities for growth. Exceptional skills in managing budgets, collaboratingwith vendors, and maintaining strong relationships with key accounts.Accomplishments:Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet theirobjectives.Ensure the correct products and services are delivered to customers in a timely manner.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Play an integral part in generating new sales that will turn into long-lasting relationships.

Build relationships with new account representatives and determine if a new account has potential.Determine what constitutes success with every account by analyzing different opportunities,interviewing account representatives and various company members, and studying current trends in themarket.Explain our product and service to potential clients during the initial sales presentation and introducenew services and products to current accounts.Be open to identifying and following through with new opportunities that could enhance the salesdepartment as well as the company as a whole.Address client concerns and prepare all necessary contracts in order to close sales with new clients.

Merchandising Supervisors Pharmacy DivisionResults driven, team focused and versatile Operations Leader with demonstrated track record of effectivestore management, employee relations, and productivityHighly energetic and driven sales representative constantly achieves revenue targets, exceeds clientnetworks, and accomplishes company objectives with exceptional communication, interpersonal, andleadership skills. Manages zones with a structured and effective strategy to capture new clients tomaximize growth opportunities. Follows up diligently on all leads and customers with professional andkeen analytical abilities to generate new income streams.Accomplishments:Reorganized, prioritized and planned all field merchandising efforts.Led team of 10 associates in implementation of large scale projects related to equipmentenhancements, significant category introductions and updates, store remodels, new store openings andstore closings.Successfully delivered all projects within operating and labor budgets.Manager of People Development Directed all human resource functions in PA Division, includingrecruitment, training and development and associate relations.Worked with Division management team to ensure program compliance, assess program effectiveness,and measure results in the Division regarding turnover, recruitment and selection, training, andperformance management within budgetary guidelines.Coordinated and delivered training curriculum at three training centers, and delivered new associateorientation at six satellite locations.Led team of 14 associates providing all PR support to 205 stores in Division

Highly energetic and driven sales representative constantly achieves revenue targets, exceeds clientnetworks, and accomplishes company objectives with exceptional communication, interpersonal, andleadership skills. Manages zones with a structured and effective strategy to capture new clients tomaximize growth opportunities. Follows up diligently on all leads and customers with professional andkeen analytical abilities to generate new income streams.Establish and Develop relationships with the most prestigious clients of the company.Provide personalized customer service in a manner that goes beyond what is expected; when required.Update and maintain database of all the VIP customers for future references.Telemarket new products, exclusives and arrivals based on VIPs interests/trends.Identify new business opportunities (VIPs) while managing expenses to achieve desired profitabilitygoals.Prepare / submit proper documentation to the accounts for further follow up of delivery, payments, etc.Submit ongoing reports of the trends and requirements of different VIP clients.Submit reports to HOD on a weekly basis, providing full details of visits, sales, opportunities