Malthi Baskaran Email & Phone Number

Calgary, AB, CA

• Responsible for a portfolio of 15 customers, which include enterprise customers, technology partners, healthcare payers (insurance), healthcare providers, health technology companies and universities doing research in.
• Onboard new customers, manage customer executive relationships through business reviews, health checks and administration of customer contracts.
• Resolve complex problems/ customer enquiries by researching and working with cross functional teams and vendors to provide customers with the best solution in a timely manner.
• Collaborate closely with the product team to ensure customers are properly utilizing our product and continuously bring the best aspects of our core product to align with the clients’ needs.
• Arrange Product Roadmaps for the customers to identify revenue generation opportunities
• Document and maintained accurate records of customer interactions and feedback in CRM software

Calgary, Alberta, Canada

-Assisted the school administration team- Used PowerSchool, Student Information System (SIS) to mark attendance and records management. - Provided basic IT help by troubleshooting errors in students' laptops and fixed network connectivity issues.-Supervised students during indoor and outdoor lunch break to promote a safe, secure and caring environment.

Mississauga, Ontario, Canada

-Provided technical support for stakeholders, analyzed reported issues, fixed minor issues, escalated bugs to appropriate teams based on severity and logged bug reports. -Monitored infrastructure (AS/400 machines & tapes), maintain inventory of tapes, coordinated backups and storage with third party vendors.-Provided administrative support to other.

Programming Languages: RPGLE, CL, CLLE, COBOL/400 (Code maintenance).-Gathered requirements for enhancements and new features, designed and implemented the solutions-Tested and debugged solutions. -Involved in production support - patched and did hot fixes.-Created User manuals for non-technical stake holders. -Was awarded ‘Best Performer award’ for the.