Malu Figueiredo Palma Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, São Paulo

- International trading experience with Argentina, Paraguay, Uruguay, Peru, Colombia, Mexico, Ecuador, Chile, Costa Rica, Venezuela and Honduras.- Supervision of a team of 14 agents from different countries of Latin America- Customer service and sales, focused on key accounts and distributors in each country of LATAM- Business strategy development for each.

- Planning, developing and presenting beachwear collections for women.- Trend forecasting and market research.- Development of new products and enhancement of existing products.- Fabrics / trims sourcing, prototype and sampling development, fittings and product approvals.- Production / supply chain management and price / delivery time negotiations with.

São Paulo

- Representation of luxury European textile factories from France, Italy, England and Switzerland - Customer service and B2B sales with focus on AAA brands in Brazil (Cruise, Lelis Blanc, De Goeye, Maison Alexandrine, Giuliana Romano, Bárbara Bela, Helô Rocha, NK Store, Sandro Barros, and more)- Management of client portfolio and repurchase control.

Belo Horizonte, Minas Gerais

- Writing and review of Fashion Technology practice questions of ENADE, a Brazilian national exam that evaluates graduation courses in Brazil.

São Paulo, São Paulo, Brazil

- Customer Service and Sales- Management of client portfolio, including key accounts, foreign customers and department stores (C&A, Renner, Riachuelo, Pernambucanas, Marisa, and more)- Monitoring of repurchases and business reports- Prospection of new clients and brand development- Assistance to agents from different states in Brazil - Emission of export.

Belo Horizonte E Região, Brasil

- Assist the Designer in trend forecasting and adapting the concept of the season to the individual merchandise areas.- Work closely with Head Design to create concepts, select color stories and develop fabrics, prints, trim and graphics.- Assist the Designer in partnering with production, fabric development, and sourcing to design merchandise that fits.

-Provide support to the main Design Studio I teacher by instructing, supervising and assisting students through their learning process in pattern making. - Maintain sewing lab clean and in order, making sure all equipments and supplies are being used properly and being well taken care of.-Provide open lab hours to other students twice a week, helping them.

University Computing Center/ Bernhard Computing Center

• Monitoring the printer paper and toner levels.
• Providing computer software consultation.
• Maintaining the labs (cleaning, reporting malfunction, stocking paper and supplies) on a daily and weekly basis.
• Checking users in and out of the computer lab, by using the Check-in/Check-out (CICO) database.
• Making sure all users are authorized and follow the lab policies and rules.

-Provide support to the main Apparel Construction teacher by instructing, supervising and assisting students through their learning process in sewing. - Maintain sewing lab clean and in order, making sure all equipments and supplies are being used properly and being well taken care of.-Provide open lab hours to other students twice a week, helping them.

International Student Activities Office

• Summer Job
• Organized and created overall schedule, activities, online newsletter, booklet and promotion for ISORP.
• Worked with budgeting, making venue reservations, catering decisions, securing donations, organizing materials, placing orders, customer service and performing several office tasks.
• Prepared training sessions for new orientation leaders in cultural awareness and leadership.
• Supervised a group of 20 orientations leaders and evaluated their performance.
• Coordinated events, presentations and activities for more than 500 international students during the orientation week.

Western Michigan University

• Fall 2012, Spring 2013 & Summer 2013 Orientation Sessions
• Worked as a WMU ambassador, welcoming more than 450 incoming international students to campus.
• Assisted students through their registration and adaptation process.
• Guided students through campus and the Kalamazoo area.
• Accompanied and oriented students through a week of sessions, events and activities.

Kalamazoo, Michigan Area

• Summer Field Experience
• Altered all types of clothing: prom dresses and evening gowns, business clothing, men's shirts, jeans, casual wear, blazers, etc.
• Fitted customers before and after the alteration.

Western Michigan University

• Experienced various tasks typical in a high volume food service operation.
• Interacted with multiple students individually while providing professional customer service.
• Collaborated with team workers in quick problem solving.

Belo Horizonte, Brazil

• Administered customer service both by phone and in person, building a reliable relation with clients.
• Managed personnel and vendors finances for the company.
• Assisted with websites updates.

International Exchange Program, Consumer Analytics And Product Development, Gpa: 3.85

International Executive Mba, International Business

Bachelor Of Science (Bs) Textiles And Apparel Studies - Fashion Design Emphasis, Fashion/Apparel Design, 3.81/4

Activities and Societies: M.O.D.A. - Merchandising Opportunities and Design Association IPC - International Programs Council BSA.

3.83/4

Bachelor'S Degree, Fashion/Apparel Design, 3.47/4

Study Abroad program at Regent's University London, School of Fashion and Design during the Spring 2014 term.

Bachelor’S Degree, Fashion/Apparel Design

Study Abroad in Florence, Italy - Fall 2015