Responsible for managing the portfolio of debtor customersImprovement of the collection rule and constant interaction with the collection teamCollection agency management and related KPI'sConducting negotiations and relationships with the company's main debtorsImplementation of improvements and projects aimed at reducing bad debt and increasing the recovery rate;Preparation and monitoring of performance indicator reports (KPI’s)

Responsible for managing the portfolio of debtor customersImprovement of the collection rule and constant interaction with the collection teamConducting negotiations and relationships with the company's main debtorsCollection agency managementImplementation of improvements and projects aimed at reducing bad debt and increasing the recovery rate;Monitoring and improving customer and partner satisfaction via research (NPS) and action plans;Responsible for SAC management and complaints resolution to improve the customer experiencePreparation and monitoring of performance indicator reports (KPI’s)

Cultural exchange with the aim of improving the English language. Course held at Kaplan Internacional Language, residing for a year in share house. Study and work program, which provides the possibility to interact with natives and students of other nationalities during this period.

Management and planning of Opex scenarios: Budget, Cierre Forecast, Forecast and RadarManagement control and presentation of resultsAnalysis of impacts of expenses with invoice production to customers;Planning and monitoring of partner billing expenses;Supplier management, accompanied by operational production indicators;Make payments to suppliers, arising from operating expenses and manage the payment flow of suppliers;Implementation of process improvements with action on identified root causes;Contract management

Management of accounts receivable from Large companies, carrying out monthly portfolio planning with a focus on recovering past due debts and reducing bad debt. Participation in structural collection projects identifying risks and opportunities to establish priorities and outline the collection portfolio strategy, either with suppliers / collection agencies or with even areas. Ensure the agency's productivity by monitoring operational and performance indicators, always ensuring the quality of collection processes. Responsible for the End2end customer negotiation process.

Supplier managementManagement of Accounts Receivable from Large CompaniesCollection and negotiation of accounts receivableRelationship with customersInterface with partner areas

Collection Training Application and Specialized Service.Development of material for quality monitoring. (Check list).Creation of training material.Training and development of new supervisors.Management presentations and analytical reports.Mapping and implementation of processes.Monitoring in hiring processes for new operators.Monitoring and preparation of collection strategies according to the contractor's profile.Monitoring of operational productivity through performance indicators.

Active and responsive service team managementCoaching and feedbackAdequacy of break times according to NR-17 and need for assistance.Monitoring of the IGQ (general quality index) and the IGP (general productivity index).Monitoring of operational indicators (% abandonment, productivity, volume of calls)