Malvika Gupta Email & Phone Number

Noida, Up, In

Gurugram, Haryana, India

- Leading the onboarding and platform training for new clients.- Managing operations and support queries for test takers via emails and calls.- Generating MIS reports and customized reporting for large clients.- Collaborating with internal stakeholders for solutioning and issue resolution.- Leading the execution team for large-scale campus drives, involving vendor management and manpower planning.- Offering support and coordination for both B2B and B2C campus drives.

Gurugram, Haryana, India

- Sourcing Mortgage business from external channels – Brokers, Channels, etc.- Acquire and periodically update product knowledge to provide advisory to clientele and channel partners- Building strategic relations with channel partners and training their resources for effective sourcing- Exploring and onboarding new channels to widen the sales network and conduct competitor analysis for benchmarking to improve performance- Assisting with controls and compliance management for channel partners- Evaluating clients’ application, financial and legal documents to assess eligibility and risk associated with it- Handling customer grievances and de-escalation of customer/vendor related issues- Working in close coordination with credit, operations, risk, collection, and customer service departments for smooth functioning of the process

Gurugram, Haryana, India

- Managing complex banking needs of 1000+ customers across various target segments and multiple geographical markets- Identifying potential customers who can be sold tailored products to enhance Product Penetration across various lines- Proactively engaging with customers to review their asset allocation and providing Wealth Management Solutions to them- Enriching customer relationships by mobilizing funds and selling products/services based on current and future needs

Bengaluru Area, India

- Assisted the senior manager with international Business to Business (B2B) Sales bids pertaining to consulting/implementation services provided by Capgemini to various MNCs- Coordinated with various stakeholders to ensure smooth proposal submission w.r.t client centric service and competitor landscape- Industry and competitor analysis for Segmenting the European market and Positioning the company's solutions/products in appropriate consumer markets- Worked on a cross selling model in addition to carrying out deal Negotiations and closing- Suggested strategic improvements to the existing Business to Business (B2B) pre-sales model which was considered by the top management- Developed an intranet portal and suggested various Digital Marketing platforms for Customer Acquisition Engagement vertical (potential clients)

Gurgaon, India

- Headed a team of 4 members for handling the CRM activities on ZOHO from lead creation to report generation and its analysis- Lead generation and qualification for the different Marketing channels - SEO, Chat, Email and Social media campaigns- Analyzing the conversion rate of MRLs to MQLs to improve the lead quality- Telephonic conversation with CXO level leads to convert into potential client

Master Of Business Administration - Mba

Activities and Societies: Co-Convener, Social Endeavor Group- Heading a team of 24 members for conducting 14 events across the year aiming.

Bachelor Of Technology - Btech, Computer Science