With over 20 years of experience in accounts receivable, I am an expert in managing the billing, collection, and reporting of customer accounts, ensuring accuracy, timeliness, and customer satisfaction. I have a proven track record of reducing bad debt, DSO, increasing cash flow, and resolving complex issues for clients in various industries, including automotive and manufacturing.At ACERTUS, I was responsible for invoicing customers, collecting past due accounts, creating and processing reports, researching billing issues, and communicating with the team. I also assisted with transactions that required research, resolution, and maintained clear documentation of customer accounts. Previously, at Cox Automotive, I supervised and trained Cash Application team members, managed the daily workflow of cash applications, and produced recurring and ad hoc reports. I have strong skills in process improvement, employee training, invoicing, B2B collections, as well as proficiency in various software applications(Oracle, NetSuite, Stripe, Ariba, Coupa, and more) and tools. I am motivated by the challenge of delivering high quality service and business development, while anticipating and resolving problems that impact the bottom-line profitability of the organization.