Malyadha Ratnam Bora, Capm®, Csm® Email & Phone Number

Toronto, Ontario, Canada

• Provide administrative assistance both in the office and on-site, operating under the guidance of the project manager to ensure seamless project execution.
• Facilitate effective communication between the clients, consultants, and subcontractors, fostering smooth collaboration throughout the project lifecycle.
• Processing the invoices from the subcontractors and suppliers by verifying, tracking and organizing them in adherence to project timelines and budget constraints.

• As customer service representative at 5 Spice Dining, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software.
• I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements:
• Implemented a customer feedback system and conducted regular surveys to gather insights on customer preferences and pain points. Analysed the data to identify trends and areas for improvement, leading to the.
• Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3.

• As a Host in Beer Town, I have improved my skills in Various non-verbal cues.Skills: Negotiation · Communication
• Greeting and Seating Guests: Warmly welcome and greet guests upon arrival, managing reservations and efficiently seating them to create a positive first impression.
• Coordinating with Staff: Work closely with servers and kitchen staff to ensure smooth table turnovers, timely service, and accurate order deliveries.
• Customer Service: Address guest inquiries and concerns, manage waitlists during peak hours, and provide estimated wait times, ensuring a pleasant dining experience for all patrons.

India

• Performed quantitative estimates, budgeting, Project scheduling along with project manager.
• Implemented quality control and assisted in quality assurance for the client as per the design standards.
• Reviewed drawings and conducted quantity take-offs for procurement of materials, and to coordinate changes with the field management team.
• Assisted site superintendent to coordinate the daily site operations for timely and accurate completion of scope of works.
• Coordinated with teams in overseeing project documentation, encompassing meeting minutes, RFI’s, RFP, contract resolution, quality assurance, and change order management.

Hyderabad, Telangana, India

• Provided L1 technical support to customers across North America in the areas of financial service.
• Took ownership of the customer issues reported and resolved them.
• Assisted in diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Followed standard procedures for proper escalation of unresolved issues to appropriate internal teams.
• Ensured that all issues are properly logged and met the SLAs for all the deliverables.

Postgraduate Degree, Project Management

Bachelor Of Technology - Btech, Civil Engineering, 7.82