As a project management student at Lambton College, I am avidly interested in communication and organizational skills. My biggest strengths are my creativity and interpersonal abilities, which enable me to foster collaboration and build strong relationships. With a high degree of emotional intelligence, I adapt quickly to new environments, learning and excelling while maintaining high standards of work. My optimistic outlook makes me an exceptional team player and aspiring leader.With a background in civil engineering and experience in IBM's technical support team, I possess a solid foundation in technical knowledge and problem-solving. Pursuing a post-graduate diploma in project management, I am driven to become a great Project Manager, utilizing my diverse skillset to deliver successful projects and enhance organizational efficiency.My goal is to stay updated with the latest project management methodologies and industry trends, always seeking opportunities for continuous growth. As I progress in my career, I aim to build a strong network of professionals, mentors, and peers, fostering an environment of learning and development. Additionally, I aspire to make a positive impact through project management, supporting sustainability and social responsibility initiatives.
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Project CoordinatorRutherford Contracting Ltd. Feb 2024 - Jun 2024Toronto, Ontario, Canada• Provide administrative assistance both in the office and on-site, operating under the guidance of the project manager to ensure seamless project execution.• Facilitate effective communication between the clients, consultants, and subcontractors, fostering smooth collaboration throughout the project lifecycle.• Processing the invoices from the subcontractors and suppliers by verifying, tracking and organizing them in adherence to project timelines and budget constraints. -
Customer Service Representative5 Spice Dining Jan 2022 - Nov 2023• As customer service representative at 5 Spice Dining, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software. • I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements:• Implemented a customer feedback system and conducted regular surveys to gather insights on customer preferences and pain points. Analysed the data to identify trends and areas for improvement, leading to the implementation of targeted strategies that resulted in a 10% increase in customer retention.• Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3 points. -
HostBeertown Public House Nov 2022 - Jan 2023As a Host in Beer Town, I have improved my skills in Various non-verbal cues.Skills: Negotiation · Communication• Greeting and Seating Guests: Warmly welcome and greet guests upon arrival, managing reservations and efficiently seating them to create a positive first impression. • Coordinating with Staff: Work closely with servers and kitchen staff to ensure smooth table turnovers, timely service, and accurate order deliveries. • Customer Service: Address guest inquiries and concerns, manage waitlists during peak hours, and provide estimated wait times, ensuring a pleasant dining experience for all patrons. -
Junior Project CoordinatorVvs Infrastructures Apr 2021 - Dec 2021India• Performed quantitative estimates, budgeting, Project scheduling along with project manager.• Implemented quality control and assisted in quality assurance for the client as per the design standards.• Reviewed drawings and conducted quantity take-offs for procurement of materials, and to coordinate changes with the field management team.• Assisted site superintendent to coordinate the daily site operations for timely and accurate completion of scope of works.• Coordinated with teams in overseeing project documentation, encompassing meeting minutes, RFI’s, RFP, contract resolution, quality assurance, and change order management.
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Technical Support AssociateIbm Nov 2020 - Jul 2021Hyderabad, Telangana, India• Provided L1 technical support to customers across North America in the areas of financial service. • Took ownership of the customer issues reported and resolved them.• Assisted in diagnosing, troubleshooting, and identifying solutions to resolve system issues.• Followed standard procedures for proper escalation of unresolved issues to appropriate internal teams.• Ensured that all issues are properly logged and met the SLAs for all the deliverables.
Malyadha Ratnam Bora, Capm®, Csm® Education Details
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Project Management
Frequently Asked Questions about Malyadha Ratnam Bora, Capm®, Csm®
What is Malyadha Ratnam Bora, Capm®, Csm®'s role at the current company?
Malyadha Ratnam Bora, Capm®, Csm®'s current role is Project Coordinator |Civil Engineer| Relationship Management |Business Strategy and Budgeting |.
What schools did Malyadha Ratnam Bora, Capm®, Csm® attend?
Malyadha Ratnam Bora, Capm®, Csm® attended Lambton College, Anil Neerukonda Institute Of Technology & Sciences.
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