Mamadou A. Balde Email & Phone Number

Quebec, Canada

Analyste de Système Informatique, pour le Ministère de l'Énergie et des Ressources naturellesdu Québec (MERN).

Brooklyn, New York, United States

Jersey City/Nj

Investment Banking

 Responsible for implementing and transitioning the company’s new web-based helpdesk application (BMC, SDE Magic, Remedy) to associates. Implement and maintain company Intranet Site by creating, updating, and uploading department web pages using HTML, ASP.Net and in-house applications (Intrac). Create and maintain company E-Forms application and Servers/NTFS security. Maintain Modells POS (Point of Sales) application Work directly with stores management and staff to satisfy daily customer needs, concerns and transactions. Assist in various projects, such as troubleshooting, installing and repairing associates applications. Train staff on how to use the company helpdesk application (BMC and Remedy Force)

New York, New York

 Create and maintain company applications, such as company daily total sales, debit cards processes, and hourly stores traffic applications using Visual Basic coding and Visual Basic.Net. Implement and maintain company Intranet Site by creating, updating, and uploading department web pages using HTML, ASP.Net and in-house applications (Intrac). Create and maintain company E-Forms application and Servers/NTFS security. Work directly with stores management and staff to satisfy daily customer needs, concerns and transactions. Assist in various projects, such as troubleshooting, installing and repairing associates applications. Train staff on how to use the company applications, and how to generate proper accurate results to their departments.

New York, New York

 Created the New York Life video conferencing user guide website using HTML and Macromedia tools. Created a system that would incorporate voice integration within applications such as Microsoft Word, speech to text research, and handwriting recognition. Designed, implemented, and tested New York Life “Office of The Future” applications and hardware. Assisted in various projects with different departments, such as printers set up, application software installations, debugging web pages, and e-forms designs using Dreamweaver and Photoshop.

Bba - Bachelor In Business Administration, Computer Information & Systems/International Business

Activities and Societies: Member of the Computer Information & Systems Society - CISS.

Aas - Associate Degree In Applied Science, Computer Programming & Systems

Activities and Societies: President and Founder of the African Club at LaGuardia College. Dean's List