Mamadou Bah Email & Phone Number

Santa Clara, California, Us

-Lead troubleshooting efforts for complex, high-priority technical issues, utilizing advanced diagnostic tools and techniques to ensure prompt and accurate resolution for enterprise-level customers.-Serve as the primary point of contact for escalated technical support cases, collaborating with senior engineers and other internal teams to resolve critical incidents and ensure customer satisfaction.-Drive proactive issue resolution by identifying recurring technical problems and implementing long-term solutions to minimize disruptions and improve product performance.-Mentor and support junior support engineers, sharing technical knowledge, guiding troubleshooting approaches, and assisting in the development of team processes and best practices.-Collaborate with engineering teams to test and validate new software releases, providing feedback based on customer needs and ensuring smooth product deployments.-Develop and maintain advanced technical documentation including troubleshooting guides, known error logs, and advanced configuration solutions to support internal and customer-facing teams.-Automate complex troubleshooting workflows and performance monitoring tasks using scripting languages (e.g., Python), significantly reducing response times and improving operational efficiency.

Santa Clara, California, Us

-Analyzed and diagnosed complex troubleshooting problems, providing timely and accurate solutionsto customers and stakeholders-Collaborated with cross-functional teams, including developers, quality assurance, sand sales toaddress customer needs, identify product enhancement, and ensure a seamless customer experience-Contributing to the creation and maintenance of a comprehensive knowledge base by documentingknown issues, resolution and best practices to facilitate efficient troubleshooting-Responded to customer inquiries and troubleshooted technical issues related to the XSOAR productsand service

Copenhagen, Dk

• Successfully managed and analyzed large data sets to identify trends and patterns while working closely with teams across the organization to ensure data accuracy and integrity• Developed custom data reports and dashboard to support company decision making• Provided data-driven insights to improve marketing campaigns and product development• Created and maintained database of customer information for customer success

San Francisco, Ca, Us

-A part of the student housing organization for San Francisco State-Coordinated 100+ students to accommodate their housing needs and providing the necessaryresources and support they require-Directly influence growth of new as well as existing students by developing strong relationships andcreating sociable activities for them.

New York, New York, Us

-Selected from a pool of thousands of candidates to work closely with leaders of RippleMatch’s Leadership Team-Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the user base and awareness on campus-Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies