Mandy Ma Email & Phone Number

• Led the coordination and management of inbound and outbound communication channels, including emails, telephone calls, and internet prospects from the sales department leads.• Developed and implemented a system for filtering, and maintaining a customer retention list, using data management systems to effectively track & manage customer relationships.• Implemented quality assurance measures to monitor the accuracy and effectiveness of communication with our prospects and customers, conducted regular reviews and audits.• Analyzed and evaluated customer feedback and metrics related to lead conversion rates, response time, and customer satisfaction, identifying areas for improvement and providing recommendations to the management team to enhance business development strategies.

Hong Kong Sar

• Supported the project manager in monitoring project progress and coordinating scope and schedule. Identified issues and promptly recommended appropriate actions to avoid delay.• Designed and developed test plans, test cases, user stories, test data, execution plans, and conversation designs based on business and functional requirements. Identified defects, performing root cause analyses, and recommending appropriate actions to remedy issues.• Executed quality assurance and verification on the eHealth website and web application - chatbot system. Coordinated multiple testing activities and testers within various projects.• Collaborated with project teams for project planning, test reviews, and reporting, providing support for the User Acceptance Testing (UAT) process and product rollout into production.• Maintained QA processes and best practices, including documentation of acceptance criteria/tests for project deliverables. Documented, evaluated, and researched test results.• Provided feedback and worked with vendors to ensure project quality standards were met and deadlines were achieved. Maintained strong work relationships to foster collaboration.• Supported and facilitated project meetings and test strategy meetings, created agendas, recorded meeting minutes, and provided project status reports to all internal stakeholders.

Hong Kong Sar

• Developed and executed comprehensive test cases, scripts, and action items for the E-marketplace project as to adhere to quality assurance standards and technical accuracy.• Collaborated closely with business analysts, developers, and functional teams to fulfill end users' business needs, project requirements, and seamless integration of testing activities.• Demonstrated strong manual testing ability, conducted thorough end-to-end testing, including manual and automated techniques, for critical areas such as browsing the marketplace, payment processing, and user interface across various browsers and devices.• Facilitated User Acceptance Testing (UAT), prepared a comprehensive Knowledge Transfer (KT) plan, and analyzed business and technical requirements to provide effective solutions.• Worked with the software development team to ensure high-quality product delivery. Identified and reported software defects, actively participated in agile development cycles, and prioritized backlog based on user's business criticality, showcasing exceptional collaboration and communication skills as well as diplomacy in interacting with others.