Mamata K C Email & Phone Number

Toronto, Ontario, Canada

• Handle customer interactions daily via phone and in-store, offering prompt solutions to customer queries and complaints, resulting in improved customer satisfaction.• Process transactions, including sales, returns, and exchanges, maintaining accuracy in financial records and ensuring compliance with store policies.• Collaborate with the inventory team to resolve product availability issues and fulfill customer requests, contributing to a seamless shopping experience.• Assist with processing customer orders and coordinating with the delivery team, ensuring timely and accurate fulfillment of customer requests.

Kathmandu, Bāgmatī, Nepal

• Conducted detailed financial project for business clients to sell appropriate products to fit their needs.• Managed customer accounts, ensuring accurate data entry and record keeping within the Core Banking System.• Handled confidential information about the personal and business customers with discretion.• Coordinated training sessions and assisted with budget preparation.• Supported recruitment process by posting job openings, scheduling interviews, and managing applicant communication. • Processed onboarding paperwork, ensuring all documentation was properly completed and filed.

Dang District, Nepal

• Monitored and recorded day-to-day financial transactions• Assisted in managing cash flow and provided administrative support during budget preparation• Built system in collecting payments and updating account payables and receivables• Managed employee records, including attendance, payroll, and personal information, while maintaining strict confidentiality. • Cultivated effective collaboration with payroll and benefits.

Ghorahi, Lumbiniī, Nepal

• Responded to customer queries and assisted customers in filling up their deposit, remittance, account opening, and KYC forms• Checked on the status of accounts and tracked cheque books of the customer• Assisted in maintaining and updating customer records in the banking system.• Assisted with daily banking operations, including teller transactions and account reconciliations.

Human Resources Management

Activities and Societies: Recently graduated in HRM , I have theoretically honed my skills in recruitment strategies, employee relations.

Postgraduate Degree, Financial Planning

Activities and Societies: As a Financial Planning student, I developed expertise in creating comprehensive financial plans tailored.

Bachelor'S Of Business Administration, Finance

Activities and Societies: I acquired skills in areas such as finance, marketing, and management, providing a comprehensive understanding.

Higher Secondary Education Board, Science