Provides first- and second-level technical support for users of Citrix and VMware products. Installs, configures, and fine-tune the products in the right side.Researches, reproduces, and resolves technical issues reported by customers.Provides detailed documentation of all technical issues within call tracking. - Collaborates with quality assurance and development teams on understanding of issues and steps needed to resolve them.Maintains frequent communication with customers while investigating and resolving issuesMaintain Enterprise Customers Relationship with Fujitsu through regular TechnicalSettle development plans for myself in order to improve my qualifications.Work proactively on new opportunities & complicated solutions with our customer’s even support sales and Pre-sales engineers to win this opportunity.Support the customers in Design and Size Citrix& VMware based Solutions (Sizing and compatibility).Implement and maintains Citrix Projects (XenCenter, XenServer, XenApp, and XenDesktop).Implement and maintains VMware projects (ESXi, vSphere, vCenter). - Implement and maintains Microsoft projects (Hyper-V, Windows Server 2008, Active Directory, SQL Server 2008, IIS 6.0, and Clustering Servers).Do some Development application to facilitate some integration tasks (using Microsoft C#.net, SQL server and XML).

Develop tailed Mobile applications using (Compact DotNet Framework and SQL Server CE).Install, train and support the customer after delivery.