Mamdouh Serawan Pmp, Cxac Email & Phone Number

Dubai, United Arab Emirates

• Led IT Transformation for Customer-Centric Success: Exceeded customer expectations by 35% through AI-powered systems and omnichannel support.
• Streamlined Operations: Implemented ERP & CRM, migrated PBX systems, and upgraded servers, boosting internal processing efficiency by 40%.
• Turned IT Department Profitable: Increased revenue by 25% selling customer-centric software and managed services, transforming IT department from a cost center to a profit center.
• Data-Driven Success: Achieved a 20% increase in customer satisfaction and a 15% increase in operational efficiency through analytics, extending data-driven decision making to client projects.
• Digital Revamp: Led online presence growth by 50% through website and social media revamp.
• Led High-Performing IT Teams: Managed a cross-functional team of IT professionals, including support staff, software engineers, and designers, ensuring successful project execution.

Dubai, United Arab Emirates

• Project Leadership: Successfully launched 5+ mobile apps and 100+ websites on time and on budget, leading a team of 70+ software developers.
• Digital Marketing: Increased app/website traffic by 20% through targeted marketing campaigns.
• Social Media Management: Grew user engagement by 15% for app launches through effective social media strategies.
• Scrum Master: Utilized scrum methodologies to facilitate agile development for mobile app and website projects, fostering collaboration and efficiency within the 70+ developer team.
• Project Planning: Developed comprehensive project plans and schedules for multiple projects, outlining tasks, resources, and milestones for achievement.

Dubai, United Arab Emirates

• Scrum Master: Led Agile transformation, implementing Scrum across the team and facilitating essential practices like sprint planning, daily stand-ups, and retrospectives.
• Agile Practices: Facilitated sprint planning, daily stand-ups, and retrospectives to optimize development cycles.
• Stakeholder Management: Successfully managed stakeholder expectations during the Agile transition.
• Web3 & Crypto Expertise: Possess a working knowledge of Web3 and Crypto technologies, having participated in internal hackathons or online courses focused on building decentralized applications (dApps) on the Ethereum.
• Utilized a stack including React.js, Material UI, Redux Toolkit, Thunks, and Kendo UI to deliver high-quality frontend features.

Jeddah, Saudi Arabia

• Developed a server-side application using Express.js, and created a scalable MongoDB architecture.
• Optimized CRUD operations for a social app's core features.
• Implemented secure authentication using JWT and OAuth.
• Implemented CI/CD pipelines to automate testing and deployment processes.
• Built web apps with front-end interfaces using ReactJS and conducted full e2e tests on e-commerce sites using MochaJS and Webdriver.IO.

Damascus Governorate, Syria

• Monitor and analyze network and system logs to identify potential security breaches.
• Implement security measures such as firewalls and encryption to protect data and systems.
• Develop and maintain security policies and procedures.

Professional Certificate In Cx, Customer Experience, 98%

Bachelor’S Degree, Artificial Intelligence, 3.19 / 4.00

Activities and Societies: Chess, Soccer, Boxing