Mamdouh Serawan Pmp, Cxac Email & Phone Number

Dubai, United Arab Emirates

• Led IT Transformation for Customer-Centric Success: Exceeded customer expectations by 35% through AI-powered systems and omnichannel support.• Streamlined Operations: Implemented ERP & CRM, migrated PBX systems, and upgraded servers, boosting internal processing efficiency by 40%.• Turned IT Department Profitable: Increased revenue by 25% selling customer-centric software and managed services, transforming IT department from a cost center to a profit center.• Data-Driven Success: Achieved a 20% increase in customer satisfaction and a 15% increase in operational efficiency through analytics, extending data-driven decision making to client projects.• Digital Revamp: Led online presence growth by 50% through website and social media revamp.• Led High-Performing IT Teams: Managed a cross-functional team of IT professionals, including support staff, software engineers, and designers, ensuring successful project execution.• ISO & QMS Expertise: Improved internal processes based on ISO and QMS standards, driving increased efficiency and compliance.

Dubai, United Arab Emirates

• Project Leadership: Successfully launched 5+ mobile apps and 100+ websites on time and on budget, leading a team of 70+ software developers.• Digital Marketing: Increased app/website traffic by 20% through targeted marketing campaigns.• Social Media Management: Grew user engagement by 15% for app launches through effective social media strategies.• Scrum Master: Utilized scrum methodologies to facilitate agile development for mobile app and website projects, fostering collaboration and efficiency within the 70+ developer team.• Project Planning: Developed comprehensive project plans and schedules for multiple projects, outlining tasks, resources, and milestones for achievement.

Dubai, United Arab Emirates

• Scrum Master: Led Agile transformation, implementing Scrum across the team and facilitating essential practices like sprint planning, daily stand-ups, and retrospectives.• Agile Practices: Facilitated sprint planning, daily stand-ups, and retrospectives to optimize development cycles.• Stakeholder Management: Successfully managed stakeholder expectations during the Agile transition.• Web3 & Crypto Expertise: Possess a working knowledge of Web3 and Crypto technologies, having participated in internal hackathons or online courses focused on building decentralized applications (dApps) on the Ethereum blockchain.• Utilized a stack including React.js, Material UI, Redux Toolkit, Thunks, and Kendo UI to deliver high-quality frontend features.

Jeddah, Saudi Arabia

• Developed a server-side application using Express.js, and created a scalable MongoDB architecture.• Optimized CRUD operations for a social app's core features.• Implemented secure authentication using JWT and OAuth.• Implemented CI/CD pipelines to automate testing and deployment processes.• Built web apps with front-end interfaces using ReactJS and conducted full e2e tests on e-commerce sites using MochaJS and Webdriver.IO.

Damascus Governorate, Syria

• Monitor and analyze network and system logs to identify potential security breaches.• Implement security measures such as firewalls and encryption to protect data and systems.• Develop and maintain security policies and procedures.

Professional Certificate In Cx, Customer Experience, 98%

Bachelor’S Degree, Artificial Intelligence, 3.19 / 4.00

Activities and Societies: Chess, Soccer, Boxing