Mamdouh Youssef Email and Phone Number
Mamdouh Youssef work email
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Mamdouh Youssef personal email
Mamdouh Youssef is a Senior Cloud Customer Success Manager - Identity and Access Management at RSA Security. They possess expertise in team management, outsourcing, customer service, customer satisfaction, cross functional team leadership and 45 more skills. They is proficient in Italian, Portuguese and English. Colleagues describe them as "Mamdouh is simply innovative and a remarkably easy-going person to work with. His reactions are timely, value-added, and open to working with new people. He is cheerful and helpful. He has never hesitated to deliver help when needed. He always makes a great addition to his team. His deep technical background combined with his excellent interpersonal skills as well as his professional communication skills, which make working with him smooth and fun! It is an honor for me to recommend and endorse him." and "Having worked with Mamdouh for six years, I must say he is an excellent professional.I am impressed by his work ethic and communication skills. Plus, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. Mamdouh posses strong skills in technical part and project/process part. He is the most profound person I have met, and his ability to tackle any problem is remarkable. Mamdouh will be valuable asset for any company."
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Senior Cloud Customer Success Manager - Identity And Access ManagementRsa SecurityEgypt -
Cloud Customer Success ManagerRsa Security Jan 2024 - PresentCairo, Egypt -
Cloud Customer Success ManagerVmware Sep 2022 - Apr 2024 -
Project ManagerOrange Business Services Sep 2018 - Sep 2022 -
Aix Spanish & English Software Support EngineerIbm Nov 2012 - Aug 2018 -
Cisco Senior Escalation SmeCisco Jan 2009 - Nov 2012Technical Lead (for trouble shooting and IT issues for Cisco tools, also briefing the team for Cisco new products & processes). •Working as customer experience lead (for providing high quality of customer satisfaction and analyzing customer feedback).•Working as commit lead (for booking Cisco orders & managing Cisco international sales and marketing).•Ambassador between the client & vendor.•Floor assistance & Team Management.•Trainer for new hires.Interacting With: Collections, MFG, Logistic, and Teamwork & Collaboration - Demonstrated ability to build, maintain and expand cross-functional relationships (Logistics, Manufacturing, Exports, Collections, Sales, and Business Operations)Provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. Ensure the delivery of the customer experience to customers in accordance with current Cisco standards through weekly coaching sessions.•Understand and interpret organisational and departmental strategy requirements, and work with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction. -
Parttime Spanish InstructorAmerican Academy Center, Inc. Aug 2009 - Aug 2010Provide appropriate, intellectually stimulating instruction in each class by taking intoconsideration the unique abilities of each student.Interact with students regarding the progress of students in the classes.Submit an evaluation of the performance of teaching assistants.Submit a final student performance review for each of students. -
Tour GuideExcellent Tours & Travels Jun 2007 - Jan 2009Egypt• Provide general knowledge of attractions and destinations • Develop and maintain an information file • Prepare and deliver commentary • Prepare for tour by making arrangements and confirming reservations • Conduct tours • Complete tour reports, daily logs and expense reports • Assist special needs clients Along with an outgoing personality, an interest in travel, geography, history and attractions, and good communication and presentation skills, Customer service skills and knowledge of the tour area
Mamdouh Youssef Skills
Frequently Asked Questions about Mamdouh Youssef
What company does Mamdouh Youssef work for?
Mamdouh Youssef works for Rsa Security
What is Mamdouh Youssef's role at the current company?
Mamdouh Youssef's current role is Senior Cloud Customer Success Manager - Identity and Access Management.
What is Mamdouh Youssef's email address?
Mamdouh Youssef's email address is my****@****ibm.com
What skills is Mamdouh Youssef known for?
Mamdouh Youssef has skills like Team Management, Outsourcing, Customer Service, Customer Satisfaction, Cross Functional Team Leadership, Call Center, Instructor Led Training, Customer Experience, Escalation, Crisis Management, Oracle Applications, Call Centers.
Who are Mamdouh Youssef's colleagues?
Mamdouh Youssef's colleagues are Pat Twine, Sandra Rozeik, Reddy Siva Saran K, Krishna Jammula, Thabiso Maru, Puspanjali Sahu, Shreehari Marathe.
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