Mamdouh Youssef Email & Phone Number

Egypt

Cairo, Egypt

Technical Lead (for trouble shooting and IT issues for Cisco tools, also briefing the team for Cisco new products & processes). •Working as customer experience lead (for providing high quality of customer satisfaction and analyzing customer feedback).•Working as commit lead (for booking Cisco orders & managing Cisco international sales and marketing).•Ambassador between the client & vendor.•Floor assistance & Team Management.•Trainer for new hires.Interacting With: Collections, MFG, Logistic, and Teamwork & Collaboration - Demonstrated ability to build, maintain and expand cross-functional relationships (Logistics, Manufacturing, Exports, Collections, Sales, and Business Operations)Provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. Ensure the delivery of the customer experience to customers in accordance with current Cisco standards through weekly coaching sessions.•Understand and interpret organisational and departmental strategy requirements, and work with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction.

Provide appropriate, intellectually stimulating instruction in each class by taking intoconsideration the unique abilities of each student.Interact with students regarding the progress of students in the classes.Submit an evaluation of the performance of teaching assistants.Submit a final student performance review for each of students.

Egypt

• Provide general knowledge of attractions and destinations • Develop and maintain an information file • Prepare and deliver commentary • Prepare for tour by making arrangements and confirming reservations • Conduct tours • Complete tour reports, daily logs and expense reports • Assist special needs clients Along with an outgoing personality, an interest in travel, geography, history and attractions, and good communication and presentation skills, Customer service skills and knowledge of the tour area