Mamdouh Youssef

Mamdouh Youssef Email and Phone Number

Senior Cloud Customer Success Manager - Identity and Access Management @ RSA Security
Egypt
Mamdouh Youssef's Location
Egypt, Egypt
Mamdouh Youssef's Contact Details

Mamdouh Youssef personal email

n/a
About Mamdouh Youssef

Mamdouh Youssef is a Senior Cloud Customer Success Manager - Identity and Access Management at RSA Security. They possess expertise in team management, outsourcing, customer service, customer satisfaction, cross functional team leadership and 45 more skills. They is proficient in Italian, Portuguese and English. Colleagues describe them as "Mamdouh is simply innovative and a remarkably easy-going person to work with. His reactions are timely, value-added, and open to working with new people. He is cheerful and helpful. He has never hesitated to deliver help when needed. He always makes a great addition to his team. His deep technical background combined with his excellent interpersonal skills as well as his professional communication skills, which make working with him smooth and fun! It is an honor for me to recommend and endorse him." and "Having worked with Mamdouh for six years, I must say he is an excellent professional.I am impressed by his work ethic and communication skills. Plus, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. Mamdouh posses strong skills in technical part and project/process part. He is the most profound person I have met, and his ability to tackle any problem is remarkable. Mamdouh will be valuable asset for any company."

Mamdouh Youssef's Current Company Details
RSA Security

Rsa Security

View
Senior Cloud Customer Success Manager - Identity and Access Management
Egypt
Website:
rsa.com
Employees:
2719
Mamdouh Youssef Work Experience Details
  • Rsa Security
    Senior Cloud Customer Success Manager - Identity And Access Management
    Rsa Security
    Egypt
  • Rsa Security
    Cloud Customer Success Manager
    Rsa Security Jan 2024 - Present
    Cairo, Egypt
  • Vmware
    Cloud Customer Success Manager
    Vmware Sep 2022 - Apr 2024
  • Orange Business Services
    Project Manager
    Orange Business Services Sep 2018 - Sep 2022
  • Ibm
    Aix Spanish & English Software Support Engineer
    Ibm Nov 2012 - Aug 2018
  • Cisco
    Cisco Senior Escalation Sme
    Cisco Jan 2009 - Nov 2012
    Technical Lead (for trouble shooting and IT issues for Cisco tools, also briefing the team for Cisco new products & processes). •Working as customer experience lead (for providing high quality of customer satisfaction and analyzing customer feedback).•Working as commit lead (for booking Cisco orders & managing Cisco international sales and marketing).•Ambassador between the client & vendor.•Floor assistance & Team Management.•Trainer for new hires.Interacting With: Collections, MFG, Logistic, and Teamwork & Collaboration - Demonstrated ability to build, maintain and expand cross-functional relationships (Logistics, Manufacturing, Exports, Collections, Sales, and Business Operations)Provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. Ensure the delivery of the customer experience to customers in accordance with current Cisco standards through weekly coaching sessions.•Understand and interpret organisational and departmental strategy requirements, and work with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction.
  • American Academy Center, Inc.
    Parttime Spanish Instructor
    American Academy Center, Inc. Aug 2009 - Aug 2010
    Provide appropriate, intellectually stimulating instruction in each class by taking intoconsideration the unique abilities of each student.Interact with students regarding the progress of students in the classes.Submit an evaluation of the performance of teaching assistants.Submit a final student performance review for each of students.
  • Excellent Tours & Travels
    Tour Guide
    Excellent Tours & Travels Jun 2007 - Jan 2009
    Egypt
    • Provide general knowledge of attractions and destinations • Develop and maintain an information file • Prepare and deliver commentary • Prepare for tour by making arrangements and confirming reservations • Conduct tours • Complete tour reports, daily logs and expense reports • Assist special needs clients Along with an outgoing personality, an interest in travel, geography, history and attractions, and good communication and presentation skills, Customer service skills and knowledge of the tour area

Mamdouh Youssef Skills

Team Management Outsourcing Customer Service Customer Satisfaction Cross Functional Team Leadership Call Center Instructor Led Training Customer Experience Escalation Crisis Management Oracle Applications Call Centers Teamwork Soft Skills Performance Management Crm Cisco Technologies Telecommunications Technical Support Logistics Time Management Coaching Manufacturing Problem Solving Action Plan Creation Highly Motivated Self Starter Spanish English Hardwork Outstanding Communicator Outstanding Time Management Skills Highly Ambitious Aix Administration Ibm Aix Hmc Vios Powervm Unix Administration Virtualization Network Engineering Unix Networking Database Design Power Systems N+ Crash Dump Analysis Kernel High Availability Clustering Unix Shell Scripting Mysql Secure Ftp Nim

Frequently Asked Questions about Mamdouh Youssef

What company does Mamdouh Youssef work for?

Mamdouh Youssef works for Rsa Security

What is Mamdouh Youssef's role at the current company?

Mamdouh Youssef's current role is Senior Cloud Customer Success Manager - Identity and Access Management.

What is Mamdouh Youssef's email address?

Mamdouh Youssef's email address is my****@****ibm.com

What skills is Mamdouh Youssef known for?

Mamdouh Youssef has skills like Team Management, Outsourcing, Customer Service, Customer Satisfaction, Cross Functional Team Leadership, Call Center, Instructor Led Training, Customer Experience, Escalation, Crisis Management, Oracle Applications, Call Centers.

Who are Mamdouh Youssef's colleagues?

Mamdouh Youssef's colleagues are Pat Twine, Sandra Rozeik, Reddy Siva Saran K, Krishna Jammula, Thabiso Maru, Puspanjali Sahu, Shreehari Marathe.

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