Mary Meadows Email & Phone Number

Cook County Health And Hospital

•Troubleshoot and fix day-to-day software and hardware problems. Desktop staff routinely receives work tasks through the company’s enterprise ticketing system to install hardware and software on desktop and laptop machines by responding to assigned tickets and requests of medium to high complexity escalated from the help desk •Responsible for installation, support, and higher level diagnosing/troubleshooting of hardware and software for desktop and laptop computer incident issues • Lifting and carrying computer components to deploy and connects pc laptops and desktops at customer office and cube locations • Remote problem solving through use of remote connection and installation tools • Upgrading desktop hardware – RAM / Hard Drives / Video / Cams • Workstation moves and setups I take on the role as the assistant manager in the absence of the Desktop Manager. Also, as of April 2014 I have the responsibility of Work Order Management Weekly Report, making sure that the aged ticket are staying on a low average for the Desktop Team.Customer Service is our main responsibility in making the client our number one priority.

Deployment of Windows 7, installs, moves and support

Decommission SUN, HP and Blade Servers for Disposal or RedeploymentWipe Drives using the Blanco disk

Providing various IT services to Chicago Area clientele, including, Law Offices of Michael J; Designed, installed and maintained a WAN between three remote cities consisting of Cisco Routers, Novell Netware 5.1, Linux 8, and Windows 2000 Servers Designed, installed and maintained a three server, seventy workstation network for Chicago based transportation company integrating existing 98, 2000 and XP operating systemsIdentified existing network deficiencies and performed appropriate fixes resulting in on-going maintenance contract for the Law Office of Michael J. FinleyContracted to perform ongoing system maintenance for multi-platform 95,98 and NT 4.0 and thirty workstation system for Greater St.; Contracted to perform network maintenance, networking and system repairs for Physicians at Illinois Masonic HospitalImplemented 2003 Server and XP Professional clients, setup the use of VPN between owners home and officeRedesigned network for Superior Installation setting up the use of VPN between home and office setup the backup for both servers, built new PC for their Schaumburg location also set up and configured their home networksInstalled and configured Exchange Server for Illinois Nurses Association along with Outlook Web Access

Customer Service, selling Life Insurance door to door.

Locate and visit the addresses from which the Census Bureau did not receive questionnaires, in order to determine the status of each address on Census Day and complete the form for each of these addresses.

Refresh Model Banks, Data Backup and Transfer using the LDMT Tool, PC/Laptop Refresh, and Install Dell/HP Hardware with OS Windows XP. Responsible for installing new computer system, removing and G-disk old systems. During Migrations, Deployment Packages and Re-imaging machines was part of my responsibility. I also did ROSS Support after the data migration: Microsoft Outlook, MS Office, Mapping Printers and User Configuration.I also performed migration and refresh for Merrill Lynch and Morgan Stanley. As a Asst. Lead Refresh Tech had to assist in swapping out of the servers at the bank facilities and also supervision of the techs installing the new equipment.

Recruited back to Meijer

Hiring and training of Department Managers and Key carriers to carry out Company standards. Manage and trained store teams. Handle store budgets and help to create advertising strategies. Oversee Inventory strategies. Successfully managed and increased sales in all departments. Ensure customer satisfaction by providing excellent customer service and maintained a clean store to achieve a customer friendly atmosphere. Participate in the development of company policies and procedures

Training to learn Meijer processes and business rules. Successfully managed 15 million in yearly sales, while performing Duty Manager Roles in the absence of the Store Director. Entered GM Lines position in January 2000. Placed in Chicago Illinois to opening up a new store as a Gm Lines in March 2000. Relocated to Aurora Illinois to help operate problem model store. Help in developing from turn key to grand opening provided all hiring, controls, and processes to ensure timely and efficient opening of new Meijer; Recruited and trained Team Members and Team Leaders. Helped Operated hand and hand with replenishment teams, distribution, and merchandisers to ensure hole counts and inventory exceeded expectations prior to opening.

1997, African American Studies/Business Management

Diploma, General Studies

Skills Windows XP Microsoft Office (Word, Excel, Power Point, Access) Virus Removal Diagnostics Migrations ROSS Support Decommission.