Matt America Email & Phone Number

Langhorne, Pennsylvania, United States

Oversee, deploy, and repair all Apple devices district-wide. Provide technical support to end-users in a desktop, server, and infrastructure environment. Troubleshoot and repair Apple devices and PCs, tracking issues using SchoolDude, warranty ordering, and installations, maintaining computer labs, and providing software support.♦ Planned, executed, and managed 1-to-1 deployment of 5000 iPads throughout district♦ Created policies and procedures for enrollment, device deployment, application requests, and repairs of iPad deployment.♦ Recommended corrective actions relating to any overcharges or quality issues with vendors.♦ Assisted with the review and implementation of all software and hardware upgrades to maintain computing equipment in best of class working order.

Fallsington, Pennsylvania, United States

Coordinated with the engineering team to create project plans, identify risks and issues, and create solutions. Assisted in the planning and implementation of a help desk service ticketing system.♦ Diagnosed and troubleshot Windows problems and applied solutions to increase company efficiency.♦ Ensured network, system, and data availability and integrity through preventive measures.♦ Introduced new technologies to streamline the support flow and improve customer relations.

Langhorne, Pennsylvania, United States

Provided all manner of technical assistance to computer users such as mitigating hardware issues, installing and using software programs, and printing documents. Delivered instruction to all lab users on the proper use of all equipment. Responded to queries and introduced students to use of computers and peripheral equipment♦ Developed and deployed infrastructure for timely installation and maintenance of Apple products including desktops, laptops, iPads, and iPhones♦ Cleaned, reviewed, and maintained minor equipment maintenance to ensure its operational condition.

Langhorne, Pennsylvania, United States

Set up, installed, and upgraded firmware, software, and outdated hardware systems in accordance with business requirements. Diagnosed and troubleshot computer issues for flawless execution of IT operations. Identified and resolved network, connectivity, and server issues.♦ Created user documents and delivered training on new computer systems.

Langhorne, Pennsylvania, United States

Provided assistance in a team environment for the building and deployment of PCs and other networkdevices. Diagnosed and repaired computer, printer, network and server issues. Responsible for server maintenance including scheduling of backups and disaster recovery.♦ Worked closely with users to resolve issues using the HEAT ticketing system.♦ Created group policies, administered user/computer accounts using Active Directory♦ Established and deployed computer images using Altiris♦ Maintained switches, patch panels, wireless access points, Omnicell and RIOUX wireless carts♦ Generated bills and patient reports♦ Performed remote installations of software using DameWare.

Langhorne, Pennsylvania, United States

Provided customers with individualized support for both previously owned and newly purchased computers for a variety of issues including initial setup of software, firmware, and antivirus programs. ♦ Support for virus removal, software and system updates, and hardware upgrades♦ Provided customers with highly personalized assistance in purchasing software and hardware to meet their individualized needs.